=== dc2022-03-0008-pages-021.ppm === e Enterprise and evaluating information strategies and systems and data techniques in collation addressing e Industry codes specific and standards workplace challenges RANGE OF VARIABLES VARIABLES 1. Parameters May include: 1.1 Processes 1.2 Procedures 1.3 Systems 2. Analytical techniques May include: Brainstorming Intuitions/Logic Cause and effect diagrams Pareto analysis SWOT analysis Gant chart, Pert CPM, and graphs Scattergrams 3. Problem May include: 3.1 Routine, non — routine and complex workplace and quality problems 3.2 Equipment selection, availability, and failure 3.3. Teamwork and work allocation problem 4 Safety and emergency situations and incidents Risk assessment and management 4. Action plans May include: Priority requirements Measurable objectives Resource requirements Timelines Coordination and feedback requirements Safety requirements Risk assessment Environmental requirements i TR — Energy Management Page 14 of 81 === dc2022-03-0008-pages-022.ppm === EVIDENCE GUIDE 1. Critical aspects of Competency | Assessment requires evidence that the candidate: 1.1. Examined specific workplace challenges. 1.2 Analyzed the causes of specific workplace challenges. 1.3 Formulated resolutions to specific workplace challenges. 1.4 Implemented action plans and communicated results on specific workplace challenges. Assessment will require access to an operating plant over an extended period of time, or a suitable method of gathering evidence of operating ability over a range of situations. A bank of scenarios / case studies / what ifs will be required as well as bank of questions which will be used to probe the reason behind the observable action. Competency in this unit may be assessed through: 3.1 Observation 3.2 Case Formulation 3.3 Life Narrative Inquiry 3.4 Standardized test 2. Resource Implications 3. Methods of Assessment The unit will be assessed in a holistic manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations, which will include disruptions to normal, smooth operation. Simulation may be required to allow for timely assessment of parts of this unit of competency. Simulation should be based on the actual workplace and will include walk through of the relevant competency components. These assessment activities should include a range of problems, including new, unusual, and probable situations that may have happened. 4. Context for Assessment 4.1 In all workplace, it may be appropriate to assess this unit concurrently with relevant teamwork or operation units. ee TR -— Energy Management Page 15 of 81 === dc2022-03-0008-pages-023.ppm === UNIT OF COMPETENCY WORK IN A DIVERSE ENVIRONMENT UNIT CODE DOE-CEM-04 UNIT DESCRIPTOR This unit covers the outcomes required to work effectively in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities, and other ELEMENT 1. Develop an individual’s cultural awareness and sensitivity 2. Work effectively in an environment that acknowledges and values cultural diversity TR — Energy Management differences. PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables e Individual differences with clients, customers and fellow workers are recognized and respected in accordance -—_—with enterprise policies and core values Differences are responded to in a sensitive and considerate manner Diversity is accommodated using appropriate verbal and non-verbal communication Knowledge, _ skills, and experiences of others are recognized and documented in relation to team objectives Fellow — workers are encouraged to utilize and share their — specific qualities, skills or REQUIRED KNOWLEDGE e Understanding cultural diversity in the workplace Norms of behavior for interacting and dialogue with specific groups (e. g., Muslims and other non- Christians, non- Catholics, tribes/ethnic groups, foreigners) Different methods of verbal and non- verbal communication in a multicultural setting Value of diversity in the economy and society in terms of Workforce development Importance of inclusiveness in REQUIRED SKILLS e Applying cross- cultural communication skills (i.e., different business customs, beliefs, communication strategies) Showing affective skills — establishing rapport empathy, understanding, etc. Demonstrating openness and flexibility in communication Recognizing diverse groups in the and workplace and community as defined by divergent culture, religion, traditions, and practices Demonstrating cross-cultural communication skills and active listening Recognizing diverse groups in Page 16 of 81 === dc2022-03-0008-pages-024.ppm === community as defined by divergent culture, religion, traditions, and practices Demonstrating collaboration a diverse environment e Shared vision and understanding of and commitment to team, backgrounds with other team members and clients to enhance work outcomes Relations with customers and clients are maintained to show that diversity is valued by the business departmental, skills and e Exhibiting organizational customer goals, and service objectives excellence e Strategies for customer service excellence 3. Identify Diversity-related Value, and Addressing common conflicts within the leverage of diversity- issues in a workplace are effectively cultural related conflicts multicultural addressed and resolved diversity in the and _ diverse | e Discriminatory behaviors | « Inclusivity and | workplace environment towards conflict e Eliminating customers/stakeholders resolution discriminatory are minimized and | e Workplace behavior addressed accordingly. harassment towards e Change management | « Change customers and policies are in place within management co-workers the organization and ways to| e Utilizing change overcome management resistance to policies in the change workplace e Advanced strategies for customer service excellence RANGE OF VARIABLES VARIABLE 1. Diversity This refers to diversity in both the workplace and the community and may include divergence in: 1.1 Religion 1.2 Ethnicity, race, or nationality 1.3 Culture 1.4 Gender, age, or personality 1.5 Educational background TR — Energy Management Page 17 of 81 === dc2022-03-0008-pages-025.ppm === May include conflicts that result from: 2.1 Discriminatory behaviors 2.2 Differences of cultural practices 2.3 Differences of belief and value systems 2.4 Gender-based violence 2.5 Workplace bullying 2.6 Corporate jealousy 2.7 Language barriers 2.8 Individuals being differently abled persons Ageism (negative attitude and behavior towards 2. Diversity-related conflicts EVIDENCE GUIDE 1. Critical aspects of Competency | Assessment requires evidence that the candidate: 1.1 Adjusted language and behavior as required by interactions with diversity 1.2 Identified and respected individual differences in colleagues, clients, and customers 1.3 Applied relevant regulations, standards, and codes of practice 2. Resource Implications The following resources should be provided: 2.1. Access to workplace and resources 2.2 Manuals and policies on Workplace Diversit 3. Methods of Assessment Competency in this unit may be assessed through: 3.1 Demonstration or simulation with oral questioning 3.2 Group discussions and interactive activities 3.3. Case studies/problems involving workplace diversity issues 3.4 Third-party report 3.5 Written examination 3.6 Role Plays 4. Context for Assessment 4.1 Competency assessment may occur in workplace or any appropriately simulated environment Oe TR — Energy Management Page 18 of 81 === dc2022-03-0008-pages-026.ppm === UNIT OF COMPETENCY PROPOSE METHODS OF APPLYING LEARNING AND INNOVATION IN THE ORGANIZATION UNIT CODE DOE-CEM-05 UNIT DESCRIPTOR This unit covers the knowledge, skills, and attitudes required to assess general obstacles in the application of learning and innovation in the organization and to propose practical methods of such in addressing organizational challenges. PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables e Reasons for innovation REQUIRED SKILLS REQUIRED ELEMENT KNOWLEDGE e Seven habits of | e Demonstrating 1. Assess work procedures, processes, and systems in terms of innovative practices . Generate practical action plans for improving work procedures, processes TR — Energy Management are incorporated to work procedures Models of innovation are researched Gaps or barriers to innovation in one’s work area are analyzed Staff who can _ support and foster innovation in the work procedure are identified Ideas for innovative work procedure to __ foster innovation using individual and group techniques are conceptualized Range of ideas with other team members’ and colleagues are evaluated and discussed highly effective people Character strengths __ that foster innovation and learning (Christopher Peterson and Martin Seligman, 2004) Five minds of the future concepts (Gardner, 2007) Adaptation concepts in neuroscience (Merzenich, 2013) Transtheoretical model of behavior change (Prochaska, DiClemente, & Norcross, 1992 Seven habits of highly effective people Character strengths _ that foster innovation and learning (Christopher Peterson and collaboration and networking skills Applying basic research and evaluation skills Generating insights on how to improve organizational procedures, processes, and systems through innovation Assessing readiness __ for change on simple work procedures, processes, and systems Generating insights on how Page 19 of 81 === dc2022-03-0008-pages-027.ppm === Martin organizational e Work procedures and processes subject to Seligman, 2004) procedures, change are selected| « Five minds of} processes, and based on workplace the future systems requirements (feasible concepts through and innovative) (Gardner, 2007) innovation e Practical action plans are | « Adaptation e Facilitating proposed to facilitate concepts in action plans on simple changes in the neuroscience how to apply work procedures, (Merzenich, innovative processes, and systems 2013) procedures in ° Critical inquiry is| ¢ Transtheoretical | the organization applied and used to model of facilitate discourse on behavior adjustments in the simple change work procedures, (Prochaska, processes, and systems DiClemente, & Norcross, 1992 Five minds of the future concepts Generating insights on how to improve Work structure is analyzed to identify the impact of the new work 3. Evaluate the effectiveness of the proposed procedures (Gardner, 2007) organizational action plans e Co-workers/key e Adaptation procedures, personnel is consulted to concepts in processes, and know who will be neuroscience systems involved with or affected (Merzenich, through by the work procedure 2013) innovation e Work instruction | « Transtheoretical | ¢ Facilitating operational plan of the model of action plans on new work procedure is behavior how to apply developed and evaluated change innovative e Feedback and (Prochaska, procedures in the organization e Communicating results of the evaluation of the proposed and DiClemente, & suggestion are recorded Norcross, 1992) e Operational plan is updated e Results and impact on the developed work instructions are reviewed implemented e Results of the new work changes in the procedure are evaluated workplace e Adjustments are procedures and recommended based on systems results gathered e Developing action plans for continuous improvement on the basic systems, processes, and procedures in the organization TR —- Energy Management Page 20 of 81 === dc2022-03-0008-pages-028.ppm === RANGE OF VARIABLES VARIABLE 1. Reasons 2. Models of innovation May include: 1.1 Strengths and weaknesses of the current systems, processes, and procedures 1.2 Opportunities and threats of the current systems, processes, and procedures May include: 2.1 Seven habits of highly effective people 2.2 Five minds of the future concepts (Gardner, 2007) 2.3 Neuroplasticity and adaptation strategies 3. Workplace requirements May include: 3.1 Feasible 3.2 Innovative 4. Gaps or barriers May include: 4.1 Machine 4.2 Manpower 4.3 Methods May include: 5.1 Preparation 5.2 Discussion 5.3 Clarification of goals 5.4 Negotiate towards a Win-Win outcome 5.5 Agreement 5.6 Implementation of a course of action 5.7 Effective verbal communication. See our pages: Verbal Communication and Effective Speaking 5.8 Listening 5.9 Reducing misunderstandings is a key part of effective negotiation 5.10 Rapport Building 5.11 Problem Solving 5.12 Decision Making 5.13 Assertiveness 5.14 Dealing with Difficult Situations 5. Critical Inquiry EVIDENCE GUIDE 1. Critical aspects of Competency | Assessment requires evidence that the candidate: 1.1 Established the reasons why innovative systems are required 1.2 Established the goals of a new innovative system 1.3 Analyzed current organizational systems to identify gaps and barriers to innovation 1.4 Assessed work procedures, processes, and systems in terms of innovative practices 1.5 Generated practical action plans for improving work procedures, and processes TR — Energy Management Page 21 of 81 === dc2022-03-0008-pages-029.ppm === 2. Resource Implications 3. Methods of Assessment 4. Context for Assessment TR — Energy Management 1.6 Reviewed the trial innovative work system and adjusted reflect evaluation feedback, knowledge management systems and future planning 1.7 Evaluated the effectiveness of the proposed action plans The following resources should be provided: 2.1 Pens, papers and writing implements 2.2 Cartolina 2.3 Manila papers Competency in this unit may be assessed through: Psychological and behavioral Interviews Performance Evaluation Life Narrative Inquiry Review of portfolios of evidence and third-party workplace reports of on-the-job performance. Sensitivity analysis Organizational analysis Standardized assessment of character strengths and virtues applied Competency may be assessed individually in the actual workplace or simulation environment in recognized institutions Page 22 of 81 === dc2022-03-0008-pages-030.ppm === UNIT OF COMPETENCY USE INFORMATION SYSTEMATICALLY UNIT CODE DOE-CEM-06 UNIT DESCRIPTION This unit covers the knowledge, skills, and attitudes required to use technical information systems, apply information technology (IT) systems, and edit, format & check information. PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables e Information is collated and organized into a suitable form for reference and use Stored information is classified so that it can be quickly identified and retrieved when needed Guidance is advised and offered to people who need to find and use information ELEMENT 1. Use technical information e Technical information system is operated using agreed procedures e Appropriate and valid procedures are operated for inputting, maintaining, and archiving information 2. Apply information technology (IT) TR -— Energy Management REQUIRED KNOWLEDGE e Application in collating information Procedures for inputting, maintaining, and archiving information Guidance to people who need to find and use information Organize information classify stored information for identification and retrieval Operate the technical information system by using agreed procedures Attributes and limitations of available software tools Procedures and work instructions for the use of IT REQUIRED SKILLS Collating information Operating appropriate and valid procedures for inputting, maintaining, and archiving information Advising and offering guidance to people who need to find and use information Organizing information into a suitable form for reference and use Classifying stored information for identification and retrieval Operating the technical information system by using agreed procedures Identifying attributes and limitations — of available software tools Using procedures and work Page 23 of 81 === dc2022-03-0008-pages-031.ppm === instructions for Software required are | e Operational utilized to execute the requirements the use of IT project activities for|T systems | e Describing e Information and data|e Sources and operational requirements for IT systems e Identifying sources and flow paths of flow paths of data e Security systems and measures _ that obtained are handled, edited, formatted, and checked from a range of internal and external sources e Information is extracted, can be used data entered, and processed to | e Extract data | « Determining produce the outputs and format security required by customers reports systems and measures that e Own skills and | e Methods of understanding are shared entering and can be used to help others processing e Extracting data e Specified security information and format measures are | e WWW enabled reports implemented to protect applications e Describing the confidentiality and methods of integrity of project data entering and held in IT systems processing information e Using WWW applications 3. Edit, format, Basic editing techniques Basic file- Using basic file- and check are used handling handling information e Accuracy of documents techniques techniques is are checked e Techniques in used for the e Editing and _ formatting checking software tools and techniques are documents e Using different used for more complex} Techniques in| techniques in documents editing and checking e Proof reading techniques formatting documents is used to check that| e Proof reading | * Applying editing documents look techniques and formatting professional techniques e Applying proof reading techniques RANGE OF VARIABLES VARIABLE 1.2 Organizational 1. Information 1.3. Technical reference 2. Technical information May include: 2.1 Paper based 2.2 Electronic a May include: 1.1 Property TR — Energy Management Page 24 of 81 === dc2022-03-0008-pages-032.ppm === May include: 3.1 Spreadsheets 3.2 Databases 3.3. Word processing 3.4 Presentation May include: 4.1 Other IT systems 4.2 Manually created 4.3. Within own organization 4.4 Outside own organization 4.5 Geographically remote May include: 5.1 Colleagues 5.2 Company and project management 5.3 Clients May include: 6.1 Access rights to input 6.2 Passwords 6.3 Access rights to outputs 6.4 Data consistency and back-up 6.5 Recovery plans 6. Security measures EVIDENCE GUIDE 1. Critical aspects of Competency | Assessment requires evidence that the candidate: 1.1 Used technical information systems and information technology 1.2 Applied Information Technology (IT) systems 1.3. Edited, formatted, and checked information 2. Resource Implications The following resources should be provided: 2.1 Computers 2.2 Software and IT system 3. Methods of Assessment Competency in this unit must be assessed through: 3.1 Direct Observation 3.2 Oral interview and written test 4. Context for Assessment 4.1 Competency may be assessed individually in the actual workplace or through recognized institution TR — Energy Management Page 25 of 81 === dc2022-03-0008-pages-033.ppm === EVALUATE OCCUPATIONAL SAFETY AND HEALTH WORK PRACTICES UNIT OF COMPETENCY UNIT CODE DOE-CEM-07 This unit covers the knowledge, skills and attitudes required to interpret Occupational Safety and Health (OSH) practices, set OSH work targets, and evaluate effectiveness of Occupational Safety and Health work UNIT DESCRIPTOR ELEMENT . Interpret Occupational Safety and Health practices 2. Set OSH work targets TR —- Energy Management instructions. PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables OSH work practices identified work issues are relevant to requirements OSH work standards and procedures are determined based on applicability to nature of work Gaps in work practices are identified related _to relevant OSH work standards Relevant work information is gathered necessary to OSH work determine targets OSH Indicators based on gathered information are agreed upon to measure effectiveness of workplace OSH policies and procedures Agreed OSH personnel OSH work instructions are received in accordance with workplace policies and procedures* e OSH indicators are endorsed for approval from appropriate REQUIRED KNOWLEDGE work practices issues OSH standards General OSH principles and legislations Company/ workplace policies/ guidelines Standards and safety requirements of work process and procedures OSH work targets OSH Indicators OSH work instructions Safety and health requirements of tasks Workplace guidelines on providing feedback = oon OSH and security concerns OSH regulations Hazard control procedures work REQUIRED SKILLS Communication skills Interpersonal skills Critical thinking skills Observation skills Communication skills Collaborating skills Critical thinking skills Observation skills Page 26 of 81 === dc2022-03-0008-pages-034.ppm === relevant to work 3. Evaluate ° OSH Practices are | e OSHPractices | « Critical thinking effectiveness observed based on| e OSH metrics skills of workplace standards e OSH e Evaluating Occupational Observed OSH practices | Evaluation skills Safety and are measured against Techniques Health work approved OSH metrics e OSH work instructions Findings regarding | standards effectiveness are assessed and = gaps identified are implemented based on OSH work standards RANGE OF VARIABLES VARIABLE 1. OSH Work Practices Issues May include: 1.1. Workers’ experience/observance on presence of work hazards 1.2 Unsafe/unhealthy administrative arrangements (prolonged work hours, no break-time, constant overtime, scheduling of tasks) 1.3 Reasons for compliance/non-compliance to use of PPEs or other OSH procedures/policies/ guidelines 2. OSH Indicators May include: 2.1 Increased of incidents of accidents, injuries 2.2 Increased occurrence of sickness or health complaints/symptoms 2.3. Common complaints of workers related to OSH 2.4 High absenteeism for work-related reasons 3. OSH Work Instructions May include: 3.1 Preventive and control measures, and targets 3.2 Eliminate the hazard (i.e, get rid of the dangerous machine 3.3 Isolate the hazard (i.e., keep the machine in a closed room and operate it remotely; barricade an unsafe area off) 3.4 Substitute the hazard with a safer alternative (i.e., replace the machine with a safer one) 3.5 Use administrative controls to reduce the risk (i.e., give trainings on how to use equipment safely; OSH-related topics, issue warning signages, rotation/shifting work schedule) Use engineering controls to reduce the risk (i.e., use safety guards to machine) Use personal protective equipment Safety, Health and Work Environment Evaluation Periodic and/or special medical examinations of workers TR — Energy Management Page 27 of 81 === dc2022-03-0008-pages-035.ppm === 4. OSH metrics May include: 4.1 Statistics on incidence of accidence and injuries 4.2 Morbidity (Type and Number of Sickness) 4.3 Mortality (Cause and Number of Deaths) 4.4 Accident Rate EVIDENCE GUIDE 1. Critical aspects of Competency | Assessment requires evidence that the candidate: 1.1 Identify OSH work practices issue relevant to work requirements 1.2 Identify gaps in work practices related to relevant OSH work standards 1.3 Agree upon OSH Indicators based on gathered information to measure effectiveness of workplace OSH policies and procedures 1.4 Receive OSH work instructions in accordance with workplace policies and procedures 1.5 Compare Observed OSH practices with against approved OSH work instructions 1.6 Assess findings regarding effectiveness based on OSH work standards The following resources should be provided: 2.1 Facilities, materials, tools, and equipment necessary for the activit Competency in this unit may be assessed through: 3.1 Observation/Demonstration with oral questioning 3.2 Third party report 3.3 Written exam 4. Context for Assessment 4.1 Competency may be assessed in the workplace or in a simulated workplace setting 2. Resource Implications 3. Methods of Assessment TR — Energy Management Page 28 of 81 === dc2022-03-0008-pages-036.ppm === UNIT OF COMPETENCY EVALUATE ENVIRONMENTAL WORK PRACTICES UNIT CODE DOE-CEM-08 This unit covers the knowledge, skills, and attitude to interpret environmental Issues, establish targets to evaluate environmental practices and _ evaluate UNIT DESCRIPTOR ELEMENTS . Interpret environmental practices, policies, and procedures . Establish targets to evaluate environmental practices . Evaluate effectiveness of environmental practices TR — Energy Management effectiveness of environmental practices. PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables Environmental practices issues’ are identified relevant to work requirements Environmental Standards and Procedures nature of work are determined based on Applicability to nature of work Gaps in work practices related to Environmental Standards and Procedures are identified Relevant information is gathered necessary to determine environmental work targets Environmental Indicators based on gathered information are set to measure environmental work targets Indicators are verified with appropriate personnel Work environmental practices are recorded based on workplace standards Recorded environmental are compared planned indicators Findings regarding effectiveness are assessed and gaps identified are work practices against work REQUIRED KNOWLEDGE Environmental Issues Environmental Work Procedures Environmental Laws Environmental Hazardous and Non-Hazardous Materials Environmental required license, registration, or certification Environmental Indicators Relevant Environment Personnel or expert Relevant Environmental Trainings and Seminars Environmental Practices Environmental Standards and Procedures REQUIRED SKILLS Analyzing Environmental Issues and Concerns Critical thinking Problem Solving Observation Skills Investigative Skills Critical thinking e Problem Solving Observation Skills Documentation and Record Keeping Skills Critical thinking e Problem Solving Observation Skills Page 29 of 81 === dc2022-03-0008-pages-037.ppm === implemented based on environment work standards and procedures e Results of environmental assessment are conveyed to appropriate personnel RANGE OF VARIABLES VARIABLE 1. Environmental Practices Issues | May include: Water Quality National and Local Government Issues Safety Endangered Species Noise Air Quality Historic Waste Cultural 2. Environmental Indicators ay include: Noise level Lighting (Lumens) Air Quality - Toxicity Thermal Comfort Vibration Radiation Quantity of the Resources Volume EVIDENCE GUIDE Assessment requires evidence that the candidate: 1.1. Identified environmental issues relevant to work requirements 1.2 Identified gaps in work practices related to Environmental Standards and Procedures 1.3 Gathered relevant information necessary to determine environmental work targets 1.4 Set environmental indicators based on gathered information to measure environmental work targets 1.5 Recorded work environmental practices are recorded based on workplace standards 1.6 Conveyed results of environmental assessment to appropriate personnel The following resources should be provided: 2.1 Workplace/Assessment location 2.2 Legislation, policies, procedures, protocols, and local ordinances relating to environmental protection 2.3 Case studies/scenarios relating to environmental protection 1. Critical aspects of Competency 2. Resource Implications a TR — Energy Management Page 30 of 81 === dc2022-03-0008-pages-038.ppm === Competency in this unit may be assessed through: 3.1 Written/ Oral Examination 3.2 Interview/Third Party Reports 3.3 Portfolio (citations/awards from GOs and NGOs, certificate of training — local and abroad) 3.4 Simulations and role-plays 4. Context for Assessment 4.1 Competency may be assessed in actual workplace or at the designated center 3. Methods of Assessment TR — Energy Management Page 31 of 81 === dc2022-03-0008-pages-039.ppm === UNIT OF COMPETENCY FACILITATE ENTREPRENEURIAL SKILLS UNIT CODE DOE-CEM-09 UNIT DESCRIPTOR This unit covers the outcomes required to build, operate, ELEMENT 1. Develop and maintain micro-small- medium enterprise (MSMEs) skills in the organization 2. Establish and Maintain client- base/market 3. Apply budgeting and financial management skills TR — Energy Management e Appropriate and grow a micro/small-scale enterprise. PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables business strategies are determined and set for the enterprise based on current and emerging business environment Business operations are monitored and controlled following established procedures Quality assurance measures are implemented consistently. Good relations are maintained with staff/workers Policies and procedures on occupational safety and health and environmental concerns are constantly observed Good customer relations are maintained New customers and markets are identified, explored, and reached out to Promotions/Incentives are offered to loyal customers Additional products and services are evaluated and tried where feasible Promotional/advertising initiatives are carried out where necessary and feasible Enterprise is built up and sustained through judicious control of cash flows Profitability of enterprise is ensured though REQUIRED KNOWLEDGE e Business models and strategies Types and categories of businesses Business operation Basic Bookkeeping Business internal controls Basic quality control and assurance concepts Government and regulatory processes Public relations concepts Basic product promotion strategies Basic market and feasibility studies Basic business ethics Cash flow management Basic _ financial management Basic financial accounting REQUIRED SKILLS Basic bookkeeping/ accounting skills Communication skills Building relations customer employees Building competitive advantage of the enterprise with and Building customer relations Individual marketing skills Using basic advertising (posters/ tarpaulins, flyers, social media, etc.) Setting business priorities strategies and Page 32 of 81 === dc2022-03-0008-pages-040.ppm === e Interpreting basic financial e Business internal controls appropriate internal controls e Unnecessary or lower- statements priority expenses and e Preparing purchases are avoided business plan RANGE OF VARIABLES VARIABLE y include: Developing/Maintaining niche market 1. Business strategies a 1 .2 Use of organic/healthy ingredients 3 4 Environment-friendly and sustainable practices Offering both affordable and _ high-quality products and services 1.5 Promotion and marketing strategies (e. g., on- line marketing May include: 2.1 Purchasing 2.2 Accounting/Administrative work 2.3 Production/Operations/Sales May include: 3.1 Accounting systems 3.2 Financial statements/reports 3.3 Cash management 2. Business operations 3. Internal controls May include: 4.1 Use of tarpaulins, brochures, and/or flyers 4.2 Sales, discounts, and easy payment terms 4.3 Use of social media/Internet 4.4 “Service with a smile” 4.5 Extra attention to regular customers 4. Promotional/ Advertising initiatives EVIDENCE GUIDE Assessment requires evidence that the candidate: 1.1. Demonstrated basic entrepreneurial skills 1.2. Demonstrated ability to conceptualize and plan a micro/small enterprise 1.3. Demonstrated ability to manage/operate a micro/small-scale business The following resources should be provided: 2.1 Simulated or actual workplace 2.2 Tools, materials, and supplies needed to demonstrate the required tasks 2.3 References and manuals Competency in this unit may be assessed through: 3.1. Written examination 3.2 Demonstration/observation with oral questioning 3.3 Portfolio assessment with interview 3.4 Case problems 1. Critical aspects of competency 2. Resource Implications 3. Methods of Assessment ee TR —- Energy Management Page 33 of 81