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ots Republic of the Philippines

DEPARTMENT CIRCULAR NO. _ D©2022 - 03 - 0008 »j

ADOPTION OF TRAINING REGULATIONS AND PRESCRIBING CERTIFICATION
PROCESS FOR TRAINING INSTITUTIONS AND ENERGY MANAGERS (EMs)

WHEREAS, Section 2 of Republic Act No. (RA) 7638 or the “Department of Energy (DOE) Act
of 1992” states that it is the policy of the State to ensure a continuous, adequate, reliable, and
economic supply of energy through, among others, judicious conservation, renewal, and
efficient utilization of energy, to keep pace with the country’s growth and economic
development;

WHEREAS, Section 3 of the RA No. 11285 or the “Energy Efficiency and Conservation Act"
(EEC Act) provides for the establishment of a framework for introducing and institutionalizing
fundamental policies on energy efficiency and conservation, including the promotion of
efficient and judicious utilization of energy, increase in the utilization of energy efficiency and
renewable energy technologies, and the delineation of responsibilities among various
government agencies and private entities;

WHEREAS, Section 5(I) of EEC Act directs the DOE to initiate and maintain collaborative
efforts with the business sector, particularly the commercial, industrial, transport, and power
sectors, to ensure compliance with the EEC Act and broaden and enhance their efficient and
judicious utilization of energy;

WHEREAS, Section 49 of Department Circular (DC) No. DC2019-11-0014 or the
“Implementing Rules and Regulations of EEC Act” (EEC-IRR) provides for the establishment
of system for the assessment and certification of energy conservation officers and energy
managers by relevant agencies towards raising the professional standards of those engaged
in energy management;

WHEREAS, Section 51 of the EEC-IRR states that Certified Energy Managers (CEM) must
pass the certification, examination, and assessment for the development of the DOE in
consultation with the relevant government and industry stakeholders. Furthermore, as a
continuing qualification, the CEM must undergo energy efficiency and conservation seminars
conducted by the DOE or any third-party institution duly approved by the DOE;

WHEREAS, Sections 63 and 66 of the EEC-IRR classifies Designated Establishments (DEs)
based on their respective energy consumption for the previous year and provide for their
obligations, which include, among others, conducting an energy audit and employing a
Certified Energy Conservation Officer (CECO) and CEM;

WHEREAS, Memorandum Circular (MC) No. MC2020-05-0001 (“Directing All Designated
Establishments under Commercial, Industrial, and Transport Sectors to Submit Energy
Consumption Reports”) reiterates the obligations of DEs under the EEC-IRR to employ a CEM
for entities with an Annual Energy Consumption of more than 4,000,000 kWhE;

WHEREAS, DC No. DC2021-01-0001 prescribes the guidelines for the qualifications,
assessment, registration, and certification of Energy Conservation Officers (ECO), Energy
Managers (EM), and Energy Auditors (EA) covering DEs under MC No. MC2020-05-0001;

Ed
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WHEREAS, the DOE together with the Department of Science and Technology — Industrial
Technology Development Institute (DOST-ITDI), Commission on Higher Education (CHED),
Technical Education and Skills Development Authority (TESDA), ENPAP 4.0 Inc., Meralco
Power Academy (MPA), Philippine Institute of Energy Management Professionals, Inc.
(PIEMPI), and Philippine Energy Efficiency Alliance (PE2), established a Technical Working
Group (TWG) for the development of the training regulations (TR) for Energy Management on
22 July 2021; and

WHEREAS, the DOE conducted virtual public consultations attended by various stakeholders
on 22 December 2021 and 27 January 2022 to present the draft Department Circular and to
consolidate the inputs from stakeholders in Luzon, Visayas, and Mindanao.

NOW, THEREFORE, for and in consideration of the foregoing premises the DOE hereby
orders the following:

Section 1. Title. This DC shall be known as the “Energy Manager Certification Process.”
Section 2. Scope and Coverage. This DC shall prescribe the following:

2.1 TR for the Certification of EMs;

2.2 Recognition of Training Institutions to implement the TR; and

2:3 Guidelines on the assessment, registration, certification, and recertification of EMs.

Section 3. Definition of Terms. As used in this Department Circular, the following terms shall
be understood to mean:

3.1 “Candidate” refers to a person applying as a CEM.

3.2 “CEM” refers to a professional who is a graduate of a four (4) year course, who
obtains a certification as a CEM after demonstrating high levels of experience,
competence, proficiency, and ethical fitness in the energy management profession,
and who shall be chosen by Type 2 DE to plan, lead, manage, coordinate, monitor,
and evaluate the implementation of sustainable energy management within their
organizations.

3.3 “Recognized Training Institutions (RTI)” refers to recognized entities who complied
with the requirements identified by the DOE in this Department Circular. RTI are
the only entities eligible to conduct prescribed training for CEM.

3.4 “TR” refers to the promulgated document that serves as the basis for which the
competency-based curriculum and instructional materials and competency
assessment tools are developed.

3.5 "Type 1 DE” refers to a DE with an annual energy consumption of 500,000 kilowatt-
hours (kWh) to 4,000,000 kWh for the previous year, or as may be adjusted by the
DOE.

3.6 “Type 2 DE” refers to a DE with an annual energy consumption of more than
4,000,000 kWh for the previous year, or as may be adjusted by the DOE.

Section 4. Adoption of the TR. The TR (Annex A) for CEM, developed by the DOE and its
partner stakeholders, shall institutionalize the qualifications, certification process, training
content, and training requirements for the certification of qualified EMs.

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Section 5. Recognition of Training Institutions. The DOE shall recognize and certify RTI
based on the following requirements:

5.1

5.2

5.3

5.4

5.5

5.6
5.7

5.8

5.9
5.10

5.11

Duly Accomplished Training Institution Application Form (Annex B);

Certified True Copies of Documents on Corporate Personality (e.g., SEC
Registration and Articles of Incorporation);

Corporate Ownership/Management which includes list of names of officers,
personnel, and their position;

Proof of ownership/lease of an actual training facility/building;

List of equipment/machineries and other instructional materials, whether owned or
leased;

Certified True Copy of Business Registration;
Certified True Copy of Business Permits;

List of Lecturers/Instructors with Curriculum Vitae (CV)/Professional Regulation
Commission (PRC) License (if applicable);

List of trainings provided;
Training Plan for CEM with corresponding number of days and fees; and

Proof of payment of Ten Thousand Pesos (PHP 10,000.00) for Application Fee for
Recognition.

Certificate of RTI shall be valid for three (3) years. Application for registration shall undergo
the procedure stated in Annex C. The evaluation of application shall be conducted through
desk evaluation and/or visit, if necessary, to verify the veracity and existence of listed
requirements.

Section 6. Responsibilities of the RTI. The following shall be the responsibilities of the RTI:

6.1. Ensure compliance to the TR for CEM;

6.2 Assess the qualifications and eligibility of training applicants. RTI should ensure
that all training graduates are qualified for certification;

6.3. Observe quality, fairness, and professionalism in the conduct of training and
examination;

6.4 Provide affordable training fees to all Candidate;

6.5 Submit annual report, including graduates, to the DOE on or before 01 April based
on the prescribed template in Annex D; and

6.6 Comply with all the requirements under the EEC Act, EEC-IRR, this Department
Circular, and all other policies governing the Training and Development of
Professionals in the Philippines.

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Section 7. Qualifications of CEM. As embodied in Section 51 of the EEC-IRR, the following
are the qualifications of a CEM:

7.1

7.2

Must be a licensed engineer, or a graduate of a four (4) year course or its
equivalent with at least three (3) years of continuous hands-on experience in the
installation, operation, and maintenance of energy-consuming machines and
equipment in facilities with energy consumption for Type 2 DEs, proof of which
shall be submitted to the DOE; and

Must pass the certification examination and assessment for the development of the
DOE in consultation with the relevant government industry stakeholders.

As a continuing qualification, the CEM must undergo energy efficiency and conservation
seminars conducted by the DOE or any-third party institution duly approved by the DOE.

Section 8. Application for Certification of Energy Managers. The Candidate shall submit
the following documents to the DOE:

8.1

8.2

8.3

8.4

8.5

8.6

8.7

Duly accomplished Application Form (Annex E);
Certified True Copy of PRC License (if applicable);
Certified True Copy of Diploma and Transcript of Records;

Endorsement letter from his/her supervisor or other authorized representative of
the Type 2 DE;

Proof of Experience duly certified by the human resource management head or
similar office;

Sworn statement of the applicant in discharging functions of EMs (Annex F); and

Proof of payment of One Thousand Pesos (PHP 1,000.00) for Application Fee for
Certification.

All documents shall be submitted in accordance with the submission guidelines of the DOE
under Annex G. Application for Certification shall follow the procedure stated in Annex H.

Section 9. Responsibilities of CEM. As provided under Section 5 of DC2021-01-0001, all
CEMs shall have the following responsibilities:

9.1

9.2

Manage the energy consumption of facilities, equipment, and devices;
Administer the following:

9.2.1 Implementation and improvement of energy efficiency measures;
9.2.2 Conduct of regular energy audit;

9.2.3 Energy monitoring and control; and

9.2.4 Preparation and regular review of periodic energy consumption and energy
conservation program reports.

pS
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9.3. Such other responsibilities under the EEC Act, EEC-IRR, and this Department
Circular.

Section 10. Validity of Certification. The Certification shall be valid for three (3) years. After
which, recertification will be processed after the CEM completes a number of professional
development units similar to PRC or through specialized or advanced training from RTI. The
recertification will be valid for the next three (3) years and continuing qualifications shall be
based on the TR of the DOE.

Section 11. Transitory Provisions for EMs with Existing Certifications. An EM with an
existing certification from international and/or local organizations/bodies, such as ASEAN
Center for Energy (ACE), Association of Energy Engineers (AEE), Energy Management
Association (EMA), United Nations Industrial Development Organization (UNIDO) and
equivalent will be granted the initial Certification valid for three (3) years: Provided That, all
items in Section 8 of this Department Circular, must be complied with. In lieu of the Certificate
of Training Completion under Section 8 of this Department Circular, the applicant must submit
a Certificate of Completion, or a similar Certification, together with the coursework, from the
international and/or local organizations/bodies: Provided Further That, attendance on the
existing certification from international and/or local organizations/bodies shall be on or before
the effectivity of this Department Circular.

Section 12. Continuous Professional Development (CPD). Recognizing the continuous
advancements in the energy efficiency and conservation, renewable energy technologies, and
systems and practices, the Energy Utilization Management Bureau (EUMB) shall support the
subsequent adoption of CPD for EMs following established local methodology & practice:
Provided That, the same will be properly coordinated with the involved government agencies
such as the PRC in consonance with RA 10912 or the “Continuing Professional Development
Act of 2016”.

Section 13. RT| and CEM Database. The DOE-EUMB shall develop and manage a
centralized database that will provide the list of all RTIs and CEMs. Only those RTI that are in
the list will be allowed to conduct training for Candidates.

Section 14. Outstanding CEM. Pursuant to Department Order No. DO2021-09-0014 entitled
“Guidelines on Energy Efficiency Excellence Awards”, the DOE shall recognize outstanding
CEMs who is responsible in the successful implementation of a sustainable energy
management system and energy efficient projects and programs in their DEs and for
consistently showing significant improvement in the energy efficiency of the entity they are
managing over a period of time.

Section 15. Monitoring, Evaluation, and Review. To ensure continuous quality
improvements of the Certification and Recognition procedures, the DOE, through the EUMB,
will conduct annual monitoring and evaluation of RT| and CEM. For this purpose, the EUMB
shall issue guidelines for the procedures for the review and adoption of improvements and
rules of this Department Circular, including the TR: Provided That, the guidelines shall only be
issued after public consultation.

Section 16. Visitorial Powers. The DOE shall be eligible to conduct spot checks and
unscheduled visits to RTI during office hours to ensure their compliance to the TR on Energy
Management and the provisions under this Department Circular. The DOE may also opt to
conduct audits and evaluation procedures during the visit.

Section 17. Transitory Provision. Upon effectivity of this Department Circular, all Training
Institutions will be given one (1) year to apply for recognition to the DOE. Training Institutions

ere
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who failed to comply with prescribed requirements under Section 5 of this Department Circular
shall not be acknowledged as RTIs.

Section 18. Prohibited Acts. The CEM and RTI shall be subjected to the penalties for
violation of the following:

18.1 Failure of RTI to comply with the responsibilities under Section 6 of this Department
Circular;

18.2 Failure of CEM to comply with the responsibilities under Section 9 of this
Department Circular;

18.3 Failure of CEM to register with the required copy of a PRC license (when
applicable) and document/s that would provide proof of continuous hands-on
experience in the installation, operation, and maintenance of energy-consuming
machines and equipment in facilities with energy consumption for Type 2 DE;

18.4 Failure of CEM to comply with the mandatory energy efficiency and conservation
seminars conducted by the DOE or any third-party institution duly approved by the
DOE;

18.5 Training Institution providing trainings without recognition;

18.6 Failure to provide accurate information or the provision of false or misleading
information as required by this Department Circular;

18.7 Willfully refusing to submit to an on-site inspection; and

18.8 Failure to comply with issued orders of the DOE in discharge of its enforcement
powers.

Section 19. Fines and Penalties. The DOE is empowered to impose fines and penalties for
any violation of the prohibited acts enumerated under Section 18 of this Department Circular.
The schedule of fines and penalties is attached as Annex / of this Department Circular.

After due process, the revocation of the recognition and certification may likewise be
accompanied by the blacklisting of the CEM and/or RTI.

Section 20. Quality Assurance Review. The DOE shall periodically review, update, and
issue necessary rules relative to the development and prescribed TR for CEM every three (3)
years from the date of issuance, or earlier as the need arises.

Section 21. Amendment Clause. The DOE may revise and supplement and issue related
guidelines, circulars, and other subsidiary issuance as it deems necessary for the effective
implementation of the various provisions of this Department Circular.

Section 22. Repealing Clause. The provisions of other circulars, orders, issuances, rules,
and regulations, which are inconsistent with the provisions of this Department Circular, are
hereby repealed, amended, modified, or superseded accordingly.

Section 23. Separability Clause. If for any reason, any section or provision of this
Department Circular is declared unconstitutional or invalid, such parts not affected shall
remain in full force and effect.

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Section 24. Effectivity. This Department Circular shall take effect immediately following its
publication in at least two (2) newspapers of general circulation. A copy of this Department
Circular shall be filed with the University of the Philippines Law Center - Office of the National

Administrative Register.

Issued at Energy Center, Bonifacio Global City, Taguig City.

oO “CUSI
Secretary

LA Republic of the Philippines

e

e
‘J
ae DEPARTMENT OF ENERGY
fo?

REPLYING PLS. CITE:

43

DOE-AGC-220009.
WAVANAMEL

MAR 17 2022

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Annex A
TRAINING REGULATIONS

ENERGY MANAGEMENT

The Training Regulations (TR) serve as basis for the:

1 Registration and delivery of training programs;
2 Development of curriculum and assessment instruments; and
3 Competency assessment and certification.

Each TR has four sections:

Section 1 Definition of Qualification describes the qualification and defines
the competencies that comprise the qualification.

Section 2 Competency Standards gives the specifications of competencies
required for effective work performance.

Section 3 Training Arrangements contains information and requirements in
designing training program for certain qualification. It includes
curriculum design; training delivery; trainee entry requirements;
tools, equipment, and materials; training facilities; trainer's
qualification; and institutional assessment.

Section 4 Assessment and Certification Arrangements describes the
policies governing assessment and certification procedures.

ee

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TABLE OF CONTENTS

ENERGY MANAGEMENT
Page No.
SECTION 1 ENERGY MANAGEMENT QUALIFICATIONS 3-4
SECTION 2 COMPETENCY STANDARDS
o Basic Competencies 5 - 34
o Common Competencies 35 - 47
o Core Competencies 48 - 59

SECTION 3 TRAINING ARRANGEMENTS

3.1 Curriculum Design 60 - 68
o Common Competencies
o Core Competencies

3.2 Training Delivery 69 - 70
3.3 Trainee Entry Requirements 70
3.4 List of Tools, Equipment and Materials 71
3.5 Training Facilities 72
3.6 Trainers Qualification 72
3.7 Institutional Assessment 72
SECTION 4 ASSESSMENT AND CERTIFICATION 73-74
ARRANGEMENTS
GLOSSARY OF TERMS 75 - 80
REFERENCES 81

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Section 1 ENERGY MANAGEMENT QUALIFICATION

The Energy Management Qualification consists of competencies that a person must
achieve to enable him/her to demonstrate competence, proficiency, and ethical fitness in
energy management specifically for the supervision and maintenance of the facilities of Type
2 designated establishments in the proper management of energy consumption of facilities,
equipment, and devices for efficient and judicious utilization of energy.

The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES

DOE-CEM-01 Lead workplace communication

DOE-CEM-02 Lead small teams

DOE-CEM-03 Apply critical thinking and problem-solving techniques in the
workplace

DOE-CEM-04 Work in a diverse environment

DOE-CEM-05 Propose methods of applying learning and innovation in the
organization

DOE-CEM-06 Use information systematically

DOE-CEM-07 Evaluate occupational safety and health work practices

DOE-CEM-08 Evaluate environmental work practices

DOE-CEM-09 Facilitate entrepreneurial skills

Code COMMON COMPETENCIES

DOE-CEM-10 Energy Management System (ISO 50001 or Similar Framework)
Basic Awareness

DOE-CEM-11 Energy Audit (ISO 50002 or Similar Framework) Basic Awareness

DOE-CEM-12 Industry Rules and Regulations Awareness

DOE-CEM-13 Operate and Maintain Tools and Equipment for Monitoring,
Testing and Technical Audit

Code CORE COMPETENCIES

DOE-CEM-14 Energy Management System Development and Implementation

DOE-CEM-15 Plan and Organize Energy Audit (Basic Energy Audit: Electrical,
Mechanical, And Thermal)

DOE-CEM-16 Technical Competencies

A person who has achieved this Qualification is competent to be:

6 Energy Manager

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CERTIFICATION
4. Qualifications of Candidate/Training Participant

1.1 Must be a licensed engineer or a graduate of 4-year course with at least 3 years
continuous hands-on experience in the installation, maintenance, and operation
of energy consuming machines in facilities with Type 2 Designated
Establishments.

1.2 The certification of experience duration and field is proposed to be given by the
respective organizations where the trainees belong. For independent
professionals, certification may be issued from clients or organizations where the
required activities were conducted.

2. Certification Process

2.1 The trainees are to undergo training from DOE Recognized Training Institutions
(RTI).

2.2 Aminimum attendance shall be required by the RTI from the participants.

2.3. A test/examination shall be instituted by the RTI after the training.

2.4 Participants passing the test (recommended at 80% passing) and completed at
least 80% attendance rate shall be given the certification.

2.5 The RTI shall issue the Certificates.

3. Training Content Requirement

3.1. DOE Technical Working Group (TWG) shall finalize the Training Content
Requirement for each CEM course.

3.2 Each RTI shall submit to DOE its Training Plans to comply with the Training
Course Requirement each for CEM courses for approval.

3.3. The DOE approved Training Plan shall be the basis of the RTI to run its Training

Courses.

SC UU EEE EEE

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SECTION 2: COMPETENCY STANDARDS

This section gives the details of the contents of the basic, common, and core units of
competency required for CEM.

BASIC COMPETENCIES

UNIT OF COMPETENCY LEAD WORKPLACE COMMUNICATION

UNIT CODE DOE-CEM-01

This unit covers the knowledge, skills and attitudes
required to lead in the dissemination and discussion of

UNIT DESCRIPTOR

ELEMENT

1. Communicate
information
about
workplace
processes

2. Lead
workplace
discussions

TR — Energy Management

ideas, information, and issues in the workplace.

PERFORMANCE
CRITERIA
Italicized terms are

elaborated in the Range of

Variables

e Relevant communication

method is selected based
on workplace procedures
Multiple operations
involving several
topics/areas are
communicated following
enterprise requirements
Questioning is applied to
gain extra information
Relevant sources’ of
information are identified
in accordance with
workplace/ client
requirements

Information is selected
and organized following
enterprise procedures
Verbal and written
reporting are undertaken
when required
Communication and
negotiation skills are
applied and maintained in
all relevant situations.

Response to workplace
issues is sought following
enterprise procedures

REQUIRED
KNOWLEDGE

e Organization

requirements
for written and
electronic
communication
methods
Effective verbal
communication
methods
Business
writing
Workplace
etiquette

Organization
requirements
for written and
electronic

REQUIRED
SKILLS

Organizing
information
Conveying
intended
meaning
Participating in
a variety of
workplace
discussions
Complying with
organization
requirements
for the use of
written and
electronic
communication
methods
Effective
business
writing
Effective
clarifying and
probing skills
Effective
questioning
techniques
(clarifying and

Organizing
information

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Response to workplace communication | e Conveying

issues is provided methods intended
immediately e Effective verbal meaning

e Constructive contributions communication | e Participating in
are made to workplace methods variety of
discussions on_ such | e Workplace workplace
issues as_ production, etiquette discussions
quality, and safety e Complying with

e Goals/objectives and organization

requirements
for the use of
written and
electronic
communication
methods

e Effective

clarifying and

probing skills

action plans undertaken in
the workplace are
communicated promptly

3. Identify | and Issues and problems are Organization Organizing
communicate identified as they arise requirements information
issues arising | e Information regarding for written and | e Conveying
in the | problems and issues are | _ electronic intended
workplace organized coherently to} communication meaning

ensure clear and effective methods e Participating in

Effective verbal a variety of

communication

e Dialogue is initiated with communication workplace
appropriate personnel methods discussions

e« Communication problems | « Workplace e Complying with
and issues are raised as etiquette organization

requirements
for the use of
written and
electronic
communication
methods
Effective
clarifying and
probing skills
Identifying
issues
Negotiation and
communication
skills

e Communication
problems and
issues

e Barriers in

communication

they arise
e Identify barriers in
communication to be
addressed appropriately

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RANGE OF VARIABLES

VARIABLE

1. Methods of communication May include:
.1 Non-verbal gestures
.2 Verbal
.3 Face-to-face
4 Two-way radio
.5 Speaking to groups
.6 Using telephone
7 Written
.8 Internet
2. Workplace discussions May include:
2.1 Coordination meetings
2.2 Toolbox discussion
2.3 Peer-to-peer discussion

1
1
1
1
1
1
1
1

EVIDENCE GUIDE

Assessment requires evidence that the candidate:

1.1. Dealt with a range of communication/information
at one time

1.2 Demonstrated leadership skills in workplace
communication

1.3. Made constructive contributions in workplace
issues

1.4 Sought workplace issues effectively

1.5 Responded to workplace issues promptly

1.6 Presented information clearly and effectively
written form

1.7 Used appropriate sources of information

1.8 Asked appropriate questions

1.9 Provided accurate information

The following resources should be provided:

2.1 Variety of Information

2.2 Communication tools

2.3 Simulated workplace

Competency in this unit must be assessed through:

3.1 Case problem

3.2 Third-party report

3.3 Portfolio

3.4 Interview

3.5 Demonstration/Role-playing

4. Context for Assessment 4.1 Competency may be assessed in the workplace
or in simulated workplace environment

1. Critical aspects of Competency

2. Resource Implications

3. Methods of Assessment

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UNIT OF COMPETENCY

UNIT CODE

UNIT DESCRIPTOR

ELEMENT

1. Provide team
leadership

2. Assign
responsibilities

3. Set
performance
expectations
for team
members

DOE-CEM-02

LEAD SMALL TEAMS

This unit covers the knowledge, skills, and attitudes to
lead small teams including setting, maintaining, and
monitoring team and individual performance standards.

PERFORMANCE
CRITERIA
Italicized terms are
elaborated in the Range of
Variables

Work requirements are
identified and presented
to team members based
on company policies and
procedures
Reasons for instructions
and requirements are
communicated to team
members based on
company policies and
procedures
Team members’ queries
and concerns are
recognized, discussed,
and dealt with based on
company practices

Responsibilities are
allocated having regard to
the skills, knowledge and
aptitude required to
undertake the assigned
task based on company
policies

Duties are allocated
having regard to
individual preference,
domestic and personal
considerations, whenever
possible

Performance
expectations are
established based on
client needs
Performance
expectations are based
on individual team
members knowledge,
skills, and aptitude

REQUIRED
KNOWLEDGE

Facilitation of
Teamwork
Company
policies and
procedures
relating to work
performance
Performance
standards and
expectations
Monitoring
individual's and
team’s
performance
vis a vis client’s
and group’s
pectations
Work plan and
procedures
Work
requirements
and targets
Individual and
group
expectations
and
assignments
Ways to
improve group
leadership and
membership
One's roles and
responsibilities
in the team
Feedback
giving and
receiving
Performance
expectation

REQUIRED
SKILLS

Communication
skills required
for leading
teams

Group
facilitation skills
Negotiating
skills

Setting
performance
expectation

Communication
skills
Management
skills
Negotiating
skills
Evaluation
skills
Identifying
team member's
strengths and
rooms for
improvement

Communication
skills

Accurate
empathy

e Congruence
e Unconditional

positive regard
Handling of
Feedback

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Performance

expectations are

discussed and

disseminated to individual

team members

4. Supervised Performance is e Performance e Communication

team monitored based on Coaching skills required
performance defined performance e Performance for leading

criteria and/or assignment management teams

instructions e Performance e Coaching skill

Team members are Issues

provided with feedback,

positive support, and

advice on strategies to

overcome any

deficiencies based on

company practices

Performance issues

which cannot be rectified

or addressed within the

team are referenced to

appropriate personnel

according to employer

policy

Team members are kept

informed of any changes

in the priority allocated to

assignments or tasks

which might impact on

client/customer needs

and satisfaction

Team operations are

monitored to ensure that

employer/client needs,

and requirements are met

Follow-up communication

is provided on all issues

affecting the team

All relevant

documentation is

completed in accordance

with company procedures

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=== dc2022-03-0008-pages-017.ppm ===
RANGE OF VARIABLES

1.1. Client Profile
1.2 Assignment instructions
2. Team member's concerns May include:
> Teammembersconems [Donets

3. Monitor performance May include:
3.1 Formal process
3.2 Informal process

4. Feedback May include:
4.1 Formal process
4.2 Informal process

5. Performance issues May include:
5.1 Work output

5.2 Work quality

5.3. Team participation

5.4 Compliance with workplace protocols
Safety

Customer service

EVIDENCE GUIDE

1. Critical aspects of Competency | Assessment requires evidence that the candidate:

1.1. Maintained or improved individuals and/or team
performance given a variety of possible scenario

1.2 Assessed and monitored team and individual
performance against set criteria

1.3 Represented concerns of a team and individual
to next level of management or appropriate
specialist and to negotiate on their behalf

1.4 Allocated duties and responsibilities, having
regard to _individual’s knowledge, skills and
aptitude and the needs of the tasks to be
performed

1.5 Set and communicated performance
expectations for a range of tasks and duties
within the team and provided feedback to team

members

The following resources should be provided:

2.1 Access to relevant workplace or appropriately
simulated environment where assessment can
take place

2.2 Materials relevant to the proposed activity or task

Competency in this unit may be assessed through:

3.1 Written Examination

3.2 Oral Questioning

3.3 Portfolio

4. Context for Assessment 4.1 Competency may be assessed in actual
workplace or at the designated Recognized
Assessment Center

a
Page 10 of 81

2. Resource Implications

3. Methods of Assessment

TR— Energy Management
=== dc2022-03-0008-pages-018.ppm ===
UNIT OF COMPETENCY APPLY CRITICAL THINKING AND PROBLEM-
SOLVING TECHNIQUES IN THE WORKPLACE
UNIT CODE DOE-CEM-03

This unit covers the knowledge, skills, and attitudes
required to solve problems in the workplace including the
application of problem-solving techniques and to
determine and resolve the root cause/s of specific
problems in the workplace.

UNIT DESCRIPTOR

ELEMENT

1. Examine
specific
workplace
challenges

PERFORMANCE
CRITERIA
Italicized terms are
elaborated in the Range
of Variables

e Variances are
examined from normal
operating parameters,
and product quality
Extent, cause, and
nature of the specific
problem are defined
through observation,
investigation, and
analytical techniques
Problems are clearly
stated and specified

REQUIRED
KNOWLEDGE

Competence
includes a
thorough
knowledge and
understanding of
the process,
normal operating
parameters, and
product quality to
recognize non-
standard
situations
Competence to
include the ability
to apply and
explain, enough
for the
identification of
fundamental
causes of specific
workplace
challenges
Relevant
equipment and
operational
processes
Enterprise goals,
targets, and
measures
Enterprise quality
Occupational

Safety and Health

(OSH) and
environmental
requirement
Enterprise
information

REQUIRED
SKILLS

e Using range of
analytical
techniques
(e.g., planning,
attention,
simultaneous
and successive
processing of
information) in
examining
specific
challenges in
the workplace.
Identifying
extent and
causes of
specific
challenges in
the workplace

ne EE

TR — Energy Management Page 11 of 81
=== dc2022-03-0008-pages-019.ppm ===
2. Analyze the
causes of
specific
workplace
challenges

3. Formulate
resolutions to
specific
workplace
challenges

a

TR — Energy Management

e Possible causes of
specific problems are
identified based on

experience and the use

of problem-solving
tools / analytical
techniques

Possible cause
statements are
developed based on
findings
Fundamental causes
are identified per
results of investigation
conducted

e All possible options are

considered for
resolution of the
problem

e Strengths and

weaknesses of
possible options are
considered

systems and data
collation

Industry codes
and standards
Competence
includes a
thorough
knowledge and
understanding of
the process,
normal operating
parameters, and
product quality to
recognize non-
standard
situations
Competence to
include the ability
to apply and
explain, sufficient
for the
identification of
fundamental
cause,
determining the
corrective action
and provision of
recommendations
Relevant
equipment and
operational
processes
Enterprise goals,
targets, and
measures
Enterprise quality
OSH and
environmental
requirement
Enterprise
information
systems and data
collation

Industry codes
and standards
Competence to
include the ability
to apply and
explain, sufficient
for the
identification of
fundamental
cause,
determining the

e Using range of
analytical
techniques
(e.g., planning,
attention,
simultaneous
and successive
processing of
information) in
examining
specific
challenges in
the workplace
Identifying
extent and
causes of
specific
challenges in
the workplace
Providing clear-
cut findings on
the nature of
each identified
workplace
challenges

Using range of
analytical
techniques
(e.g., planning,
attention,
simultaneous
and successive
processing of
information) in

Page 12 of 81
=== dc2022-03-0008-pages-020.ppm ===
Corrective actions are corrective action examining

determined to resolve and provision of specific
the problem and recommendations challenges in
possible future causes | « Relevant the workplace
e Action plans are equipment and e Identifying
developed identifying operational extent and
measurable objectives, processes causes of
resource needs and e Enterprise goals, specific
timelines in targets, and challenges in
accordance with safety measures the workplace

e Providing clear-
cut findings on
the nature of
each identified

e Enterprise quality
OSH and
environmental
requirement

and operating
procedures

e Principles of workplace
decision-making challenges
strategies and e Devising,
techniques communicating,

e Enterprise implementing,
information and evaluating

strategies and

systems and data
techniques in

collation

e Industry codes addressing
and standards specific

workplace

challenges

4. Implement Action plans are Competence to Using range of

action plans implemented and include the ability analytical

and evaluated to apply and techniques
communicate e Results of plan explain, sufficient (e.g., planning,
results implementation and for the attention,

recommendations are identification of simultaneous

prepared fundamental and successive
e Recommendations are cause, processing of
presented to determining the information) in
appropriate personnel. corrective action examining
e Recommendations are and provision of specific
followed-up, if required recommendations challenges in
e Relevant the workplace

equipment and e Identifying
operational extent and
processes causes of

e Enterprise goals, specific
targets, and challenges in

measures the workplace
e Enterprise quality, | * Providing clear-
OSH, and cut findings on

the nature of
each identified

environmental
requirement

e Principles of workplace
decision-making challenges
strategies and e Devising,

communicating,
implementing

techniques

TR — Energy Management Page 13 of 81