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DEPARTMENT CIRCULAR NO. 002022 - 03-000@ ,,

ADOPTION OF TRAINING REGULATIONS CERTIFICATION PROCESS FOR
ENERGY AUDITORS (EAs)

WHEREAS, Section 2 of Republic Act No. (RA) 7638 or the “Department of Energy (DOE) Act
of 1992” states that it is the policy of the State to ensure a continuous, adequate, reliable, and
economic supply of energy through, among others, judicious conservation, renewal, and
efficient utilization of energy, to keep pace with the country’s growth and economic
development;

WHEREAS, Section 3 of the RA No. 11285 or the “Energy Efficiency and Conservation Act”
(EEC Act) provides for the establishment of a framework for introducing and institutionalizing
fundamental policies on energy efficiency and conservation, including the promotion of
efficient and judicious utilization of energy, increase in the utilization of energy efficiency and
renewable energy technologies, and the delineation of responsibilities among various
government agencies and private entities;

WHEREAS, Section 5(!) of EEC Act directs the DOE to initiate and maintain collaborative
efforts with the business sector, particularly the commercial, industrial, transport, and power
sectors, to ensure compliance with the EEC Act and broaden and enhance their efficient and
judicious utilization of energy;

WHEREAS, Section 54 of Department Circular (DC) No. DC2019-11-0014 or the
“Implementing Rules and Regulations of Republic Act No. 11285 (Energy Efficiency and
Conservation Act)” or the EEC-IRR states that the DOE, in consultation with the Technical
Education Skills Development Authority (TESDA) and relevant stakeholders, shall develop
guidelines for the certification of EAs;

WHEREAS, DC No. DC2021-01-0001 prescribes the Guidelines for the Qualifications,
Assessment, Registration, and Certification of Energy Conservation Officers (CECO), Energy
Managers (CEM), and EAs covering Designated Establishments under Memorandum Circular
No. MC2020-05-0001 (‘Directing All Designated Establishments Under Commercial,
Industrial, and Transport Sectors to Submit Energy Consumption Reports’);

WHEREAS, the DOE together with TESDA, Department of Science and Technology -
Industrial Technology Development Institute (DOST-ITDI), ENPAP 4.0 Inc., Meralco Power
Academy (MPA), Philippine Institute of Energy Management Professionals, Inc. (PIEMPI), and
Philippine Energy Efficiency Alliance (PE2), established a Technical Working Group (TWG)
for the development of the training regulations for EAs on 22 July 2021;

WHEREAS, the DOE conducted public consultations attended by various stakeholders on 22
December 2021 and 27 January 2022 to present the draft Department Circular and to
consolidate the inputs from stakeholders in Luzon, Visayas, and Mindanao; and

WHEREAS, the adoption of the Training Regulations for Energy Auditors will lead to energy
efficiency.

ne eye
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NOW, THEREFORE, for and in consideration of the foregoing premises and according to its
mandate under the EEC Act and its implementing rules and regulations, the DOE hereby

orders the following:

Section 1. Title. This Department Circular shall be known as the “Energy Auditor Certification
Process”.

Section 2. Scope. This Department Circular shall cover the following:
a. Training Regulations (TR) for the certification of Energy Auditors;

b. Recognition requirements and processes of qualified Training Institutions to
implement the developed TR; and

c. Guidelines on the assessment, registration, and certification of EAs to the DOE.

Section 3. Definition of Terms. As used in this Department Circular, the following terms shall
be understood to mean:

a. “Candidate” refers to a person applying as a Certified Energy Auditor (CEA).

b. “Energy Audit” refers to the evaluation of energy consumption and review of current
energy cost to determine appropriate intervention measures and efficiency projects
in which energy can be judiciously and efficiently used to achieve savings.

c. “Energy Audit Report” refers to a document that provides all the evaluation findings
and identified energy-saving recommendations from the conducted energy audit
activities by an Energy Auditor or an Energy Service Company (ESCO).

d. “Designated Establishments (DE)” refers to a private or public entity in the
commercial, industrial, transport, power, agriculture, public works, and other sectors
identified by the DOE as energy intensive industries based on their annual energy
consumption in the previous year or an equivalent index.

e. “Recognized Training Institutions (RTI)” refers to recognized entities who complied
with the requirements identified by the DOE in this Department Circular. RTI are the
only entities eligible to conduct the prescribed training programs for EAs.

f. “Training Regulations (TR)’ refers to the promulgated document that serves as the
basis for which the competency-based curriculum and instructional materials and
competency assessment tools are developed.

Section 4. Conduct of Energy Audit. Energy Audits shall be conducted by trained and
certified EAs of DOE and shall be carried out to the following:

a. Designated Establishments during their first year of report submission and every
three (3) years, thereafter. This is in strict compliance with Section 66(g) of the EEC-
IRR and the issued DOE Memorandum Circular No. MC2020-05-0001; and

b. Energy Efficiency (EE) Projects to be applied for endorsement for Fiscal Incentives
availment with the DOE.

All Energy Audit Reports shall be submitted to both the client establishment and the DOE
alongside the other requirements based on applicable provisions under MC2020-05-0001,
DC2021-05-0011 (“Guidelines for the Endorsement of Energy Efficiency Projects to the Board

EE -=e-aPe He
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of Investments (BOI) for Fiscal Incentives”), and subsequent issuances under the EEC Act
and its IRR. Energy Auditors shall provide independent evaluation of the audited facility/entity
and communicate their findings and recommendations to said Energy Audit Reports.

Section 5. Classification of Energy Auditors. The EAs shall be classified as follows:

a. Energy Auditor refers to an individual with experience and knowledge on
using/operating energy audit equipment for the conduct of all levels of energy audit.
This may refer to a company’s hired/appointed energy auditor and/or a private
independent consultant; and

b. Recognized Energy Auditor refers to the following:

i. Energy Auditors who are already certified by a duly recognized local or
international third-party certifying body for energy auditors prior to the effectivity
of this Department Circular. These Energy Auditors shall be subjected to further
technical evaluation of DOE and shall comply with the requirements for
certification under this Department Circular.

ii. | Energy Audit Team of the DOE - Energy Utilization Management Bureau (DOE-
EUMB) or its duly authorized/deputized representative(s) from another
government agency or from a private energy service provider who shall conduct
unannounced inspection of any Government Entity (GE) or government facility
for the purpose of checking, monitoring, and evaluating their energy
consumption, among others, and to verify the energy conservation and
efficiency programs as provided by the IAEECC Resolution No. 1, s. 2020 and
its subsequent resolutions.

Section 6. Responsibilities of Energy Auditors. The responsibilities of EAs shall:

a. Conduct energy audits to determine ways to optimize the energy performance of
Designated Establishments;

b. Evaluate the level of implemented energy management systems and programs,
identify the gaps in the aforementioned systems and programs, and suggest ways
to ensure sustainable energy performance improvement for a Designated
Establishment;

c. Provide audit/technical reports to the Certified Energy Conservation Officer (CECO)
or Certified Energy Manager (CEM) of the Designated Establishment; and

d. Perform such other responsibilities under the EEC Act, EEC-IRR, and this
Department Circular.

Section 7. Professional Competency of Energy Auditors. The Training Regulations
(Annex A) for EAs, developed by the DOE and its partner stakeholders, shall institutionalize
the guidelines, qualifications, certification process, training content, and training requirement
for the awarding of Certificate to a qualified Energy Auditor.

Section 8. Continuing Professional Development (CPD). Recognizing the continuous
advancements in the energy efficiency and conservation and renewable energy technologies,
systems, and practices, the EUMB shall support the process of adopting Continuing
Professional Development (CPD) later for Energy Auditors following the successful CPD
model and approach in the country: Provided that, any CPD will be properly coordinated with
the involved government agencies such as the Professional Regulation Commission (PRC) in

SY
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consonance with Republic Act No. 10912 or the “Continuing Professional Development Act of
2016”.

Section 9. Certification for Individual Auditors. The Candidate shall submit the following
documents to the DOE for Certification:

a. Duly accomplished Certified EA Application Form (Annex B);

b. Certified True Copy of PRC License (when applicable);

c. Proof of Experience (Certificate of Project Completion, Endorsement Letters, or any
document that will support the claim on the proof of experience);

d. For graduates of K-12 Academic Track of Science, Technology, Engineering, and
Mathematics (STEM), Transcript of Records and/or Diploma; and

e. Proof of payment of One Thousand Pesos (PHP 1,000.00) for the Application Fee
for Certification.

The Certifications shall be valid for three (3) years. After which, recertification will be
processed after the EA completed the training from an RTI. The recertification will be valid for
the next three (3) years and continuing qualifications shall still be based on the TR of the DOE.

All documents shall be submitted based on the submission guidelines of the DOE under Annex
C. Application for Certification shall follow the procedure stated in Annex D.

Section 10. Recognition of Training Institutions. The DOE shall recognize and certify
Training Institutions based on the following requirements:

a. Duly Accomplished Training Institution Application Form (Annex E);

b. Certified True Copies of Documents proving Corporate Personality (e.g., SEC
Registration and Articles of Incorporation);

c. Corporate Ownership/Management which includes the list of names of officers,
personnel, and their position (Annex F);

d. Proof of ownership/lease of an actual training facility/building;
e. List of equipment/machineries and other instructional materials;
f. Certified True Copy of Business Registration;
g. Certified True Copy of Business Permits;
List of Lecturers/Instructors with CVs;
i. List of trainings provided;
j. Training Plan for EAs with corresponding number of days and fees; and

k. Proof of payment of Ten Thousand Pesos (PHP10,000.00) for the Application Fee
for Recognition.

Recognition of the Training Institutions shall be valid for three (3) years. The evaluation of the
application shall be conducted through desk evaluation and/or visit, if necessary, to verify the
veracity and existence of the listed requirements.

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All documents shall be submitted based on the submission guidelines of the DOE under Annex
C. Application for Recognition shall follow the procedure stated in Annex G.

Section 11. Responsibilities of the RTI. The following shall be the responsibilities of the RTI:
a. Ensure compliance to the Training Regulations of the DOE;
b. Assess the qualifications and eligibility of training applicants;

c. Observe quality, fairness, and professionalism in the conduct of training and
examination;

d. Provide affordable training fees to all Candidates;

e. Submit an annual report, including a list of graduates, to the DOE on or before 01
April based on the prescribed template in Annex H; and

f. Comply with all the requirements under the EEC Act, its IRR, this Department
Circular, and all other policies governing the Training and Development of
Professionals in the Philippines.

Section 12. Energy Auditor Registry. The DOE shall develop and manage a centralized
database that will provide the list of all RT| and CEA. Only those RTI that are in the list will be
allowed to conduct trainings to Candidates. Likewise, only CEAs will be recommended to
Designated Establishments as experts for energy audit together with Energy Service
Companies (ESCOs).

Section 13. Recognition Program for Outstanding Certified Energy Auditors. Pursuant
to Department Order No. DO2021-09-0014 or the “Guidelines on Energy Efficiency Excellence
(EEE) Awards’, the DOE shall recognize outstanding CEAs who have enabled and facilitated
the identification of the energy performance measures and action plans, mitigated potential
issues, risks, and other negative impacts to the entity he/she is managing. He/she should have
earned significant positive client feedback and recognition coupled with outstanding energy
performance contribution.

Section 14. Monitoring, Evaluation, and Review. To ensure the continuous quality
improvements of the Certification and Recognition procedures, the DOE through the EUMB
will conduct annual monitoring and evaluation of RT| and CEA. For this purpose, the EUMB
shall issue guidelines for the procedures for the review and adoption of improvements and
rules of this DC, including the TR: Provided That, the guidelines shall only be issued after
public consultation.

Section 15. Quality Assurance Review. The DOE shall periodically review, update, and
issue necessary rules relative to the development and adoption of Training Regulations for
CEA every three (3) years from the date of issuance or earlier as the need arises.

Section 16. Visitorial Powers. The DOE shall be eligible to conduct spot checks and
unscheduled visits to RTI during office hours. The DOE may also opt to conduct audits and
evaluation procedures during the visit.

Section 17. Transitory Provision. Upon effectivity of this Department Circular, all Training
Institutions and EA will be given one (1) year to apply for recognition and certification from the
DOE. Failure to comply with the requirements of the DOE will result in non-recognition of the
DOE to the institution or EA.

An EA with an existing certification from international and/or local organizations/bodies, such
as the ASEAN Center for Energy (ACE), shall apply for Certification and will be granted the

EO
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initial Certification valid for three (3) years: Provided That, all items in Section 9 of this
Department Circular must be complied with. In lieu of the Certificate of Training Completion
under Section 9 of this Department Circular, the applicant must submit a Certificate of
Completion, or a similar Certification, together with the coursework, from the international
and/or local organizations/bodies; Provided Further That, attendance on the existing
certification from the international and/or local organizations/bodies shall be on or before the
effectivity of this Department Circular.

Section 18. Prohibited Acts and Penalties. The EA and RTI shall be subjected to the
penalties for violation of the following:

a. Failure of RTI to comply with the responsibilities set forth under Section 11 of this
Department Circular;

b. Failure of EA to comply with the responsibilities set forth under Section 6 of this
Department Circular;

c. RTI who conducts trainings and/or similar seminars related to the DOE Training
Regulations without recognition;

d. Failure to provide accurate information or the provision of false or misleading
information as required by this Department Circular; and

e. Failure to comply with issued orders of the DOE in discharge of its enforcement
powers.

The DOE is empowered to impose fines and penalties for any violation of the above prohibited
acts. The schedule of fines and penalties is attached as Annex / of this Department Circular.

After due process, the revocation of the certification or recognition may likewise be
accompanied by the blacklisting of the EA and/or RTI.

Section 19. Amendment Clause. The DOE may revise, supplement, and issue related
guidelines, circulars, and other subsidiary issuance as it deems necessary for the effective
implementation of the various provisions of this Department Circular.

Section 20. Repealing Clause. The provisions of other circulars, orders, issuances, rules,
and regulations, which are inconsistent with the provisions of this Department Circular are
hereby repealed, amended, modified, or superseded accordingly.

Section 21. Separability Clause. If for any reason, any section or provision of this
Department Circular is declared unconstitutional or invalid, such parts not affected shall
remain in full force and effect.

Section 22. Effectivity. This Department Circular shall take effect immediately following its
publication in at least two (2) newspapers of general circulation. A copy of this Department
Circular shall be filed with the University of the Philippines Law Center - Office of the National
Administrative Register.

Issued at Energy Center, Bonifacio Global City, Taguig City.

FONS®S G CUSI
Secretary 7

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S58 Repubiic of the Philippines

@ ie) .4 DEPARTMENT OF ENERGY
PS iW REPLYING PLS. CITE:

OE-AGC-220

RAAT 47 . at D 00945
MAR T/ 2022 UATE

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ANNEX A
TRAINING REGULATIONS

ENERGY AUDIT

The Training Regulations (TR) serve as the basis for the:

1. Registration and delivery of training programs;
2. Development of curriculum and assessment instruments; and
3. Competency assessment and certification.

Each TR has four sections:

Section 1

Section 2

Section 3

Section 4

Definition of Qualification describes the qualification and defines
the competencies that comprise the qualification.

Competency Standards gives the specifications of competencies
required for effective work performance.

Training Arrangements contains information and requirements in
designing training programs for certain qualifications. It includes
curriculum design; training delivery; trainee entry requirements;
tools, equipment, and materials; training facilities; trainer's
qualification; and institutional assessment.

Assessment and Certification Arrangements describes the
policies governing assessment and certification procedures.
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SECTION 1

SECTION 2

SECTION 3

SECTION 4

TABLE OF CONTENTS

ENERGY AUDIT

ENERGY AUDIT QUALIFICATIONS

COMPETENCY STANDARDS
o Basic Competencies
o Common Competencies
o Core Competencies

TRAINING ARRANGEMENTS
3.1 Curriculum Design
o Common Competencies
o Core Competencies
3.2 Training Delivery
3.3 Trainee Entry Requirements

3.4 List of Tools, Equipment and Materials

3.5 Training Facilities
3.6 Trainers Qualification
3.7 Institutional Assessment

ASSESSMENT AND CERTIFICATION
ARRANGEMENTS

GLOSSARY OF TERMS

REFERENCES

Page No.
1-2

935
34 — 45
46 — 54

55 — 63
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SECTION 1: ENERGY AUDIT QUALIFICATION

The Energy Audit Qualification consists of competencies that a person must achieve to
enable him/her to demonstrate competence, proficiency and ethical fitness in energy
assessment/audit of buildings, industrial facilities, and other similar establishments.

The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES

DOE-CEA-01 Lead workplace communication

DOE-CEA-02 Lead small teams

DOE-CEA-03 Apply critical thinking and problem-solving techniques in the workplace

DOE-CEA-04 Work in a diverse environment

DOE-CEA-05 Propose methods of applying learning and innovation in the
organization

DOE-CEA-06 Use information systematically

DOE-CEA-07 Evaluate occupational safety and health work practices

DOE-CEA-08 Evaluate environmental work practices

DOE-CEA-09 Facilitate entrepreneurial skills

Code COMMON COMPETENCIES

DOE-CEA-10 Energy Management System (ISO 50001 or Similar Framework) Basic
Awareness

DOE-CEA-11 Energy Audit (ISO 50002 or Similar Framework) Basic Awareness

DOE-CEA-12 Industry Rules and Regulations Awareness

DOE-CEA-13 Operate and Maintain Tools and Equipment for Monitoring, Testing and
Technical Audit

Code CORE COMPETENCIES

DOE-CEA-14 Energy Audit Planning and Implementation

DOE-CEA-15 Technical Competencies

A person who has achieved this Qualification is competent to be:

© Energy Auditor

TR — Energy Audit

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CERTIFICATION

The certification of experience duration and field is proposed to be given by the respective
organizations where the trainees belong. For independent professionals, certification may be
issued from clients or organizations where the required activities were conducted.

1. Qualifications of the Candidate/Training Participant

1.1

1.2

Must have at least one (1) year of continuous experience in conducting energy
audits in buildings, industrial facilities, and/or other similar establishments.

For new graduates of College, K-12 Academic Track of Science, Technology,
Engineering and Mathematics (STEM), or equivalent, Transcript of Records
and/or Diploma.

2. Certification process

3.1
3.2
3.3
3.4

3.5

The trainees are to undergo training from DOE Recognized Training Institutions
(RTI).

A minimum attendance shall be required by the RTI from the participants.

A test/examination shall be instituted by the RTI after the training.

Participants passing the test (recommended grade of 80% passing) and possess
at least an 80% attendance rate shall be given the certification.

The RTI shall issue the certificates.

3. Training content requirement

3.1

3.2

3.3

The DOE Technical Working Group (TWG) shall finalize the Training Content
Requirement for CEA course.

Each RTI shall submit to the DOE its Training Plans to comply with the Training
Course Requirement for the CEA course for approval.

The DOE approved Training Plan shall be the basis of the RTI to run its Training
Courses.

nn
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SECTION 2: COMPETENCY STANDARDS

This section gives the details of the contents of the basic, common, and core units of
competency required for Certified Energy Auditors (CEA).

BASIC COMPETENCIES

UNIT OF COMPETENCY LEAD WORKPLACE COMMUNICATION

UNIT CODE DOE-CEA-01

This unit covers the knowledge, skills and attitudes
required to lead in the dissemination and discussion of

UNIT DESCRIPTOR

ELEMENT

1. Communicate

information
about
workplace
processes

2. Lead
workplace
discussions

TR — Energy Audit

ideas, information and issues in the workplace.

PERFORMANCE
CRITERIA
Italicized terms are

elaborated in the Range of

Variables
Relevant communication
method is selected based
on workplace procedures
Multiple operations
involving several
topics/areas are
communicated following
enterprise requirements
Questioning is applied to
gain extra information
Relevant sources’ of
information are identified
in accordance with

workplace/client
requirements
Information is selected
and organized following
enterprise procedures

Verbal and written
reporting is undertaken
when required
Communication and
negotiation skills are
applied and maintained in
all relevant situations

Responses to workplace
issues are sought
following enterprise
procedures

REQUIRED
KNOWLEDGE

e Organization

requirements
for written and
electronic
communication
methods
Effective verbal
communication
methods
Business
writing
Workplace
etiquette

e Organization

requirements
for written and
electronic

REQUIRED
SKILLS

Organizing
information
Conveying
intended
meaning
Participating in
a variety of
workplace
discussions
Complying with
organization
requirements
for the use of
written and
electronic
communication
methods
Effective
business
writing
Effective
clarifying and
probing skills
Effective
questioning
techniques
(clarifying and
probing
Organizing
information

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TR-— Energy Audit

Responses to workplace
issues are provided
immediately

Constructive contributions
are made to workplace
discussions on issues
such as __ production,
quality, and safety
Goals/objectives and
action plans undertaken in
the workplace are
communicated promptly

Issues and problems are
identified as they arise
Information regarding
problems and issues are
organized coherently to
ensure clear and effective
communication

Dialogue is initiated with
appropriate personnel
Communication problems
and issues are raised as
they arise

Identify barriers in
communication to be
addressed appropriately

communication

Effective verbal
communication

for written and
communication

Effective verbal
communication

Communication
problems and

communication

Conveying
intended
meaning
Participating in
a variety of
workplace
discussions
Complying with
organization
requirements
for the use of
written and
electronic
communication
methods
Effective
clarifying and
probing skills
Organizing
information
Conveying
intended
meaning
Participating in
a variety of
workplace
discussions
Complying with
organization
requirements
for the use of
written and
electronic
communication
methods
Effective
clarifying and
probing skills
Identifying
issues
Negotiation and
communication
skills

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RANGE OF VARIABLES

VARIABLE

1. Methods of communication May include:
.1_ Non-verbal gestures
.2. Verbal
.3 Face-to-face
4 Two-way radio
.5 Speaking to groups
.6 Using telephone
7 Written
.8 Internet
2. Workplace discussions May include:
2.1 Coordination meetings
2.2 Toolbox discussion
2.3 Peer-to-peer discussion

1
1
1
1
1
1
1
1

EVIDENCE GUIDE

Assessment requires evidence that the candidate:

1.1 Dealt with a range of communication/information
at one time

1.2 Demonstrated leadership skills in workplace
communication

1.3. Made constructive contributions in workplace
issues

1.4 Sought workplace issues effectively

1.5 Responded to workplace issues promptly

1.6 Presented information clearly and effectively
written form

1.7 Used appropriate sources of information

1.8 Asked appropriate questions

1.9 Provided accurate information

The following resources should be provided:

2.1 Variety of Information

2.2 Communication tools

2.3. Simulated workplace

Competency in this unit must be assessed through:

3.1 Case problem

3.2 Third-party report

3.3 Portfolio

3.4 Interview

4. Context for Assessment 4.1 Competency may be assessed in the workplace
or in simulated workplace environment

1. Critical aspects of Competency

2. Resource Implications

3. Methods of Assessment

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UNIT OF COMPETENCY LEAD SMALL TEAMS

UNIT CODE DOE-CEA-02

UNIT DESCRIPTOR This unit covers the knowledge, skills and attitudes to

1. Provide

ELEMENT

team
leadership

2. Assign

responsibilities

3. Set

performance
expectations
for team
members

TR — Energy Audit

lead small teams including setting, maintaining and
monitoring team and individual performance standards.

PERFORMANCE
CRITERIA
Italicized terms are
elaborated in the Range of
Variables

Work requirements are
identified and presented to
team members based on
company policies and
procedures

Reasons for instructions
and requirements are
communicated to team
members based = on
company policies and
procedures

Team members’ queries
and concerns are
recognized, discussed
and dealt with based on
company practices

Responsibilities are
allocated with regard to
the skills, knowledge and
aptitude required’ to
undertake the assigned
task based on company
policies.

Duties are allocated
having regard to individual
preference and domestic
and personal
considerations whenever
possible

Performance expectations
are established based on
client needs

Performance expectations
are based on_ individual
team member's
knowledge, skills and
aptitude

Performance expectations
are discussed and

REQUIRED
KNOWLEDGE

e Facilitation of

Teamwork
Company
policies and
procedures
relating to work
performance
Performance
standards and
expectations
Monitoring
individual’s and
team’s
performance
vis a vis client's
and group’s
expectations
Work plan and
procedures
Work
requirements
and targets
Individual and
group
expectations
and
assignments
Ways to
improve group
leadership and
membership
One's roles and
responsibilities
in the team
Feedback
giving and
receiving
Performance
expectation

REQUIRED
SKILLS

Communication
skills required
for leading
teams

Group
facilitation skills
Negotiating
skills

Setting
performance
expectation

Communication
skills
Management
skills
Negotiating
skills

Evaluation
skills

Identifying team
member's
strengths and
rooms for
improvement

Communication
skills

Accurate
empathy
Congruence
Unconditional
positive regard
Handling of
Feedback

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team members

4. Supervised e Performance is | ¢ Performance e Communication
team monitored based Coaching skills required
performance defined performance | e Performance for leading

criteria and/or assignment management teams
instructions e Performance e Coaching skill

e Team members are Issues
provided with feedback,
positive support, and
advice on strategies to
overcome any
deficiencies based on
company practices
Performance issues
which cannot be rectified
or addressed within the
team are referenced to
appropriate personnel
according to employer
policy
Team members are kept
informed of any changes
in the priority allocated to
assignments or tasks
which might impact on
client/customer needs and
satisfaction

e Team operations are
monitored to ensure that
employer/client needs and
requirements are met.
Follow-up communication
is provided on all issues
affecting the team
All relevant
documentation is
completed in accordance
with company procedures

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RANGE OF VARIABLES

VARIABLE RANGE

1. Work requirements May include:
1.1 Client Profile
1.2 Assignment instructions
2. Team member's concerns May include:
il 2.1 Roster/shift details

3. Monitor performance May include:
3.1 Formal process
3.2 Informal process
4. Feedback May include:
4.1 Formal process
4.2 Informal process

5. Performance issues May include:
5.1 Work output

5.2 Work quality

5.3 Team participation

5.4 Compliance with workplace protocols
Safety

Customer service

EVIDENCE GUIDE

1. Critical aspects of Competency | Assessment requires evidence that the candidate:

1.1 Maintained or improved individuals and/or team
performance given a variety of possible scenario

1.2 Assessed and monitored team and individual
performance against set criteria

1.3 Represented concerns of a team and individual
to next level of management or appropriate
specialist and to negotiate on their behalf

1.4 Allocated duties and responsibilities, having
regard to _individual’s knowledge, skills and
aptitude and the needs of the tasks to be
performed

1.5 Set and communicated performance
expectations for a range of tasks and duties
within the team and provided feedback to team

members

The following resources should be provided:

2.1 Access to relevant workplace or appropriately
simulated environment where assessment can
take place

2.2 Materials relevant to the proposed activity or task

Competency in this unit may be assessed through:

3.1 Written Examination

3.2 Oral Questioning

3.3 Portfolio

4. Context for Assessment 4.1 Competency may be assessed at the actual
workplace or at the designated Recognized
Assessment Center

TR — Energy Audit Page 8 of 76

2. Resource Implications

3. Methods of Assessment

=== dc2022-03-0006-pages-17.ppm ===
UNIT OF COMPETENCY APPLY CRITICAL THINKING AND PROBLEM-
SOLVING TECHNIQUES IN THE WORKPLACE
UNIT CODE DOE-CEA-03

UNIT DESCRIPTOR This unit covers the knowledge, skills and attitudes

ELEMENT

1. Examine
specific
workplace
challenges

TR -—- Energy Audit

required to solve problems in the workplace including the
application of problem-solving techniques and to
determine and resolve the root cause/s of specific
problems in the workplace.

PERFORMANCE
CRITERIA
Italicized terms are

elaborated in the Range

of Variables

e Variances are

examined from normal
operating parameters;
and product quality

Extent, cause and
nature of the specific
problem are defined
through _—_ observation,

investigation and
analytical techniques.
Problems are clearly
stated and specified

REQUIRED
KNOWLEDGE

e Competence

includes a
thorough
knowledge and
understanding of
the process,
normal operating
parameters, and
product quality to
recognize _non-
standard
situations
Competence to
include the ability
to apply and
explain, enough
for the
identification of
fundamental
causes of specific
workplace
challenges
Relevant
equipment and
operational
processes
Enterprise goals,
targets, and
measures
Enterprise quality
OHS and
environmental
requirement
Enterprise
information
systems and data
collation

REQUIRED
SKILLS

e Using a range
of analytical
techniques
(e.g. planning,
attention, and
simultaneous
and successive
processing of
information) in
examining
specific
challenges — in
the workplace
Identifying
extent and
causes of
specific
challenges in
the workplace

Page 9 of 76
=== dc2022-03-0006-pages-18.ppm ===
e Industry codes
and standards

2. Analyze the] Possible causes of | « Competence e Using a range
causes of specific problems are includes a of analytical
specific identified based on thorough techniques
workplace experience and the use knowledge and (e.g. planning,
challenges. of problem-solving understanding of attention, and

tools/analytical the process, simultaneous
techniques normal operating and successive
e Possible cause parameters, and processing of
statements are product quality to information) in
developed based on recognize _—non- examining
findings standard specific
e Fundamental causes situations challenges in

the workplace.

e Identifying
extent and
causes of
specific
challenges _ in
the workplace.

e Providing clear-
cut findings on
the nature of
each _ identified
workplace
challenges.

e Competence to
include the ability
to apply and
explain, sufficient
for the
identification of
fundamental
cause,
determining the
corrective action
and provision of
recommendations

e Relevant
equipment and

are identified from the
results of investigation
conducted

operational
processes

e Enterprise goals,
targets, and
measures

e Enterprise quality
OSH and
environmental

requirement
e Enterprise
information
systems and data
collation
e Industry codes
and standards
Competence

. Formulate e All possible options are to Using a range

resolutions to considered for include the ability of _—_ analytical
specific resolution of the to apply and techniques
workplace problem explain, sufficient (e.g. planning,
challenges e Strengths and| for the | attention, and
weaknesses of possible identification of simultaneous
options are considered fundamental and successive
e Corrective actions are} Cause, processing of

information) in
examining
specific

determining the
corrective action

determined to resolve
the problem and
possible future causes

TR — Energy Audit Page 10 of 76
=== dc2022-03-0006-pages-19.ppm ===
4. Implement
action _ plans
and
communicate
results

TR -— Energy Audit

e Action

plans are

developed _ identifying

measurable objectives,
resource needs and
timelines in accordance
with safety and
operating procedures

Action plans are
implemented and
evaluated

Results of plan
implementation and
recommendations are
prepared
Recommendations are
presented to
appropriate personnel

e Recommendations are

followed-up, if required

and provision of
recommendations
Relevant
equipment and
operational
processes
Enterprise goals,
targets, and
measures
Enterprise quality
OSH and
environmental
requirement
Principles of
decision-making
strategies and
techniques
Enterprise
information
systems and data
collation

Industry codes
and standards

Competence to
include the ability
to apply and
explain, sufficient
for the
identification of
fundamental
cause,
determining the
corrective action
and provision of
recommendations
Relevant
equipment and
operational
processes
Enterprise goals,
targets, and
measures
Enterprise quality,
OSH and
environmental
requirement
Principles of
decision-making
strategies and
techniques
Enterprise
information

challenges _ in
the workplace
Identifying
extent and
causes of
specific
challenges in
the workplace
Providing clear-
cut findings on
the nature of
each_ identified
workplace
challenges
Devising,
communicating,
implementing,
and evaluating
strategies and
techniques — in
addressing
specific
workplace
challenges
Using a range
of analytical
techniques
(e.g. planning,
attention, and
simultaneous
and successive
processing of
information) in
examining
specific
challenges — in
the workplace
Identifying
extent and
causes of
specific
challenges — in
the workplace
Providing clear-
cut findings on
the nature of
each _ identified
workplace
challenges
Devising,
communicating,
implementing,
and evaluating
strategies and

Page 11 of 76
=== dc2022-03-0006-pages-20.ppm ===
systems and data techniques in
collation addressing

e Industry codes specific
and standards workplace

RANGE OF VARIABLES

Hs

1.1 Processes
2. Analytical techniques

1.2 Procedures
1.3 Systems

3. Problem

4. Action plans

May include:

2.1 Brainstorming

2.2 Intuitions/Logic

2.3 Cause and effect diagrams

2.4 Pareto analysis

2.5 SWOT analysis

2.6 Gant chart, Pert CPM, and graphs

2.7 Scattergrams

May include:

3.1 Routine, non-routine, and complex workplace
and quality problems

3.2 Equipment selection, availability, and failure

3.3. Teamwork and work allocation problem

3.4 Safety and emergency situations and incidents

3.5 Risk assessment and management

May include:

4.1 Priority requirements

4.2 Measurable objectives

4.3 Resource requirements

4.4 Timelines

4.5 Co-ordination and feedback requirements

4.6 Safety requirements

Risk assessment

Environmental req

uirements

TR -—Energy Audit Page 12 of 76