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This section provides the process for the collection and submission to the Central Registration
Body of metering data.

5.3.1. Requirements
5.3.1.1, Data
The metering data shall contain the following:

a) Date and time, or time series, of the meter readings received for each

Contestable Customer meter,

b) Active energy (kWh), active power (kW), reactive energy (kKVARh), and
reactive power (kVAR) data in 15-minute resolution with assigned channel
number, and

c) Site Equipment Identification Number of the meter,

5.3.1.2. Format

The Retail Metering Services Provider shall su bmit the metering data in the meter data exchange
format prescribed by the Certral Registration Body.

5.3.1.3. Timing

Pursuant to Retail Rules Clause 4.3.8, all meter clocks shall be synchronized by the Retail
Metering Services Provider to Philippine Standard Time (PST) to ensure accuracy of
settlements.

5.3.2. Daily Process

5.3.2.1, Collection

At a fifteen-minute resolution, the meter at the juetering point of a Contestable Customer
continuously records metering data. Immediately at the end of the trading day, the Retail
Metering Services Provider shall collect the metering dataand event log of the whole trading day
from each meter, identified by its Recorder ID (SEIN) and Device ID (Serial Number),of all its
associated Contestable Customers,

5.3.2.2. Submission

The Retail Metering Services Provider shall submit the collected metering dataof the trading
dayto the Central Registration Bodyat 0400H of the succeeding trading day.

5.3.2.2.1, Normal
The Meter Data Retrieval System of the Retail Metering Services Provider automatically

exports the metering data of all its associated Coittestable Customers to the Meter Data
Collection System of the Ceitral Registration Body daily through file transfer protocol,

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In the event that no metering data was received by 0800H, the Central Registration Body shall
immediately call the Retail Meteriug Services Provider to resend the data through the same
method.

Upon receipt, the Meter Data Collection System of the Central Registration Body.converts the
metering data to the required file format for use in settlement.

5.3.2.2.2. Communication Failure

In case of communication failure between a meter and its Meter Data Retrieval System, the
Retail Metering Services Provider shall retrieve the metering data from the meter manually
through a meter reader handheld device or laptop. The metering data shall then be uploaded
to the Meter Data Retrieval System of the Retail Metering Services Provider for export to the
Meter Data Collection System of the Central Registration Body.

5.3.3. Monthly Process

Not later than three (3)busiiess days after the end of the billing period, the Retail Metering
Services Provider shall submit monthly preliminary metering data of all metering points of its
associated Contestable Customers.In addition,Retail Metering Services Provider shall submit a
transmittal letter that includes a tabulation of all associated luctering points and their
corresponding total metered quantity for the billing period. The Retail Metering Services
Providershall also report to the Certral Registration Body all discrepancies between. the
monthly metering data and the daily metering data values with justifications for the
discrepancies,

In the event that metering data errors are detected by the Central Registration Body in
accordance with Section6of this Manual, the Retail Metering Services Provider shall be
required to submit final metering data addressing the errors (see also Section 6.3.2).

5.4. EMERGENCY PROCEDURES

This section provides the procedural steps to be followed in case of a failure of the Meter
Data Retrieval System of the Retail Metering Services Provider or an emergency situation that
requires the transfer of the metering data processing operations of the Cevtral Registration
Body from the Main Server to the Emergency Back-up System (EBS).

5.4.1, Failure of the Meter Data Retrieval System

In case of a failure of the Meter Data Retrieval System of the Retail Metering Services Provider,

a) The Retail Metering Services Provider shall:
i. Inform the Central Registration Body of the occurrence of a failure of its
Meter Data Retrieval System;
ti. Perform emergency restoration of its Meter Data Retrieval System;
ili. While the Meter Data Retrieval] System is out of service, retrieve all

required tmetering data using alternative methods of retrieval and
submit it within seven (7) business days to the Central Registration Body
in a file format that is compatible with the system of the Central
Registration Body. For this purpose, the Retail Metering Services Provider

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may use a backup Meter Data Retrieval System, if it is available, or
retrieve the metering data on-site or remotely using the
appropriatesoftware;

iv. Inform the Central Registration Body when its Meter Data Retrieval
System is ready to resume normal operation; and
Vv. ‘Resume normal retrieval and transmittal of metering data using the

Meter Data Retrieval System.

b) The Central Registration Body shall, upon receipt of the jmeteriig data, perform
validation (refer to Section6 of this Manual) andprocess the metering data for
billing and settlement, and upload the metering data to the metering database.

5.4.2. Transfer to Emergency Back-up System

In the event that an emergency situation requires the transfer of the metering data

‘ BENC) Jurres &
processing operations of the Certral Registration Body from the Main Server to the Emergency
Back-up System (EBS),

a) The Central Registration Body shall:

i. Inform the Retail Metering Services Providers, Suppliers, and the
Contestable Customers of the need to transfer operations from the Main
Server to the Emergency Back-up Site;

ii. Instruct Retail Metering Services Providers to transmit metering data to
the Emergency Back-up Site;

lil. Activate the Emergency Back-up Site, upload the meteriig data,
perform validation and process the metering datafor billing and
settlement;

iv. Perform emergency restoration of its Main Server;

Vv. When the operations are ready to resume at the Main Server, inform.

the Retail Metering Services Providers to resume meteriigdata transmittal
to the Main Server; and

Vi. Resume operations at and upload the metering data to the Main
Server,perform validation andprocess the metering datator billing and
settlement.

b) The Retail Metering Services Provider shall:
i. Transmit the metering data to the Emergency Back-up Site of the
Central Registration Body when instructed; and
U. Resume transmittal of metering data to the Main Server of the Central

Registration Body when informed.

6. DATA VALIDATION, ESTIMATION AND EDITING

61.

COVERAGE

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Pursuant to Retail Rules Clause 3.3.5.3(c), the Central Registration Body shall develop and
publish the methodologies and procedures for determining metered quantity by using
historical load profiles.

This section provides the methodologies and procedures for validating, estimating, and
editing metering data for the determination of the metered quantity of a Contestable Customer in

accordance with Retail Rules Section 3.3.5.3,

Furthermore, this section discusses the obligations of the Retail Meterin g Services Providers in
the validation, estimation, and editing of metering data as stipulated in Retail Rules Section
4.6.2,

6.2. GENERAL DESCRIPTION

All wietering data received by the Central Registration Body shall be evaluated using the
Validation, Estimation and Editing process described in this section. When metering data
contains missing values, uncertain values, or exceeds the maximum or minimum of the daily
hourly load profile values of the registered jeter, such metering data shall undergo
estimation and editing wherein substitutions of metering data shall be made using historical
data.

The Central Registration Body shall issue a Meter Trouble Report for all metering data that fails
the validation component of the Validation, Estimate and Editing process. When Meter
Trouble Reports are issued, the Certral Kegistration Body shall give instructions to the
concerned Distribution Utility or Retail Metering Service Provider who shall investigate the
meter trouble and subsequently provide a report to the Central Registration Body. The
concerned Retail Metering Services Provider shall then correct the meter data. Procedures
regarding Meter Trouble Reports are described in more detail in Section7 of this Manual.

6.3. VALIDATION PROCEDURES

This section provides the procedures to be followed by the Central Registration Body and the
Retail Metering Service Providers in the daily and monthly validation processes.

6.3.1. Daily Validation

6.3.1.1. Validation Error Categories

The Central Registration Body shall perform several checks upon receipt of metering data.
These checks are described further in Section 6.3.1.2. Metering datathat fails the checks will be

reported according to four (4) error categories:

a) Uncertain Value
b) Missing Values

c) Outside Historical Min/Max
d) Orphan values
6.3.1.2, Validation Checks

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The following checks shall be performed by the Central Registration Body for the above
validation error categories:

a) Check for uncertain values.

b) Check for missing values.
c) Check forvalues in the ietering datawhich fall outside the maximum and

minimumrange of the historical data. The historical data used in this check
are as tollows:

i. Value durin g the same hour last week,
il. Value durin g the same hour the previous day, and
lii. Average of the values during the whole previous day.
d) Check for values in the metering data whose nieter is not registered in the

Central Registration Body.
6.3.1.3, Meter Trouble Report

In cases where a tictering data error is detected, the Central Registration Body shall issue a
Meter Trouble Report to the concerned Retail Metertig Services Provider. Further details are

provided in Section 7 of this Manual.
6.3.1.4. Validation Reporting

The Central Registration Body shall prepare a daily validation report containing the errors
encountered for the day and their respective category,

6.3.2. Monthly Validation

In addition to the daily validation, the Central Registration Body shall also validate the
monthly metering data sent to the Certral Registration Body by the Retail Metering Services
Providers. The procedure for the monthly validation is as follows:

a) The Retail Metering Services Provider shall submit preliminary metering data in
accordance with Section5.3.30f this Manual. The preliminary metering data
must have no missing values. The Retail Metering Services Provider shall
report to the Certral Registration Body all discrepancies between the monthly
metering data and the daily iietering data values with justifications for the
discrepancies;

b) The Central Registration Body shall compare the values contained in the
monthly mieteriig data to the daily imetering data of each metering point earlier
submitted by the Retail Metering Services Provider. If there are discrepancies
between the values, a Meter Trouble Keport(refer to Section7) shall be issued to
the Retail Metering Services Provider;

oO
~~

If issued a Meter Trouble Report, a Retail Metering Services Providershall correct
the metering data and submit final imeteriig datanot later thanfive(5) business
days prior to the issuance of the final settlement statement; and

d) All final metering data shall be formally transmitted to the Central Registration
Bodywith a cover letter identifying all the metering points, through their
Standard Equipment Identification Number.

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6.3.3. Walidation of Grid Off-Take Metering Points

The Central Registration Body shall, on a daily and monthly basis, validate the assignment
ofgrid off-take metering pottto facilities of Contestable Customers.In this validation, the metered
quantitymeasured at thegrid ofFtakemetering point is checked against the aggregate metered
quaiitity of all facilities of Contestable Customers assigned to thatgrid off-takemietering point. The
metered quantitymeasured at the grid off-take ietering point shall be greater than the aggregate
metered quaittity of all facilities of Contestable Customers assigned to thaterid off-take metering
pout.

If the aggregate nietercd quantity of all facilities of Coitestable Customers assigned to the grid
off takenietering point exceeds the iietered quantity at that grid off-takemetering point, the Central
Registration Bodyshall issue a meter trouble report to the concerned Retail Metering Services
Provider.

6.3.4. Metering Installation Validation Tests

Pursuant to Retail Rules Clause 4.6.2.1, in case of metering data error, the Retail Metering
Services Provider shall perform validation, estimation and editin g in order to derive corrected
metering data. This section provides the validation tests that a Retail Metering Services Provider
shall perform on its metermg installations.

6.3.4.1. Current and Voltage Check

This indicator detects the loss of voltage and/or current input to the meter due to failure of
the supply from one or more instrument frausformers or tampering.

6.3.4.2, Load Profile vs. Meter Reading

This checks for corruption related to the meter multiplier.
6.3.4.3, Intervals Found vs. Interval Expected
This checks for missing intervals.

6.3.44, Time Synchronization

This checks for synchronism of meter clock to Philippine Standard Time/Data Collection
System time. ,

6.

ee)

ALS. Number of Power Outage Intervals
This indicator allows periods of zero primary power to be identified.
6.3.4.6, Cyclic Redundancy Check / Read-Only Memory /Random Access Memory

This is part of the internal components of a tteter, which is automatically flagged when
failing.

6.3.4.7, Meter Clock Overflow

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Flag generated by the meter indicating failure of internal electronics.
6.3.4.8. Hardware Reset
Flag generated by the meter indicating failure of internal electronics.

6.3.4.9, Time Reset

This indicates the interval in which the meter clock time has been changed creating either a
shorter or longer interval.

6.3.4.10. Data Overflow on Interval]

This indicates that the meter is creating more pulses than it can record in an interval or Data
Collection System (DCS) can accommodate in an interval.

6.3.4.11. Number of Channels

The actual number of data channels from the meter does not match the number expected at
the data collection System.

6.3.4.12. Changed Device ID

The internal device identifier does not match the value registered at the data collection
system.

6.3.4.13. Watchdog Time Out

This is the failure of the meter to return data in response to a poll within the required time
frame. This is reported by some recorders when a watchdog register is tripped or activated.

6.3.4.4. Parity Error

This indicator is determined by a parity error bit that is set by a recorder on a channel of
data during status check or read/write function.

6.3.4,15. Event Log Check

This checks error messages and alarms recorded by the meter.
64. ESTIMATION PROCEDURES

6.4.1. Daily Process

Upon detection of a metering error in the daily metering data, the Retail Metering Services
Providers shall correct and estimate the iietering data on a daily basis.

6.4.1.1, Uncertain Value Checking

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Any value in the metering data that falls outside the maximum and minimum range of the
ietering data as recorded in the registry of the Central Registration Body metering system shall
be marked with the status ‘uncertain’. Metering data with values with ‘uncertain’ status are
estimated using the following:

6.4.1.1.1. Historical Values

The values with ‘uncertain’ status may be replaced using the followin g historical data:

a) Value during the same hout last week,

b) Value during the same hour the previous day, and

Cc) Average of the values during the whole previous day.
6.4.1.1.2. Backup Meter

The values with ‘uncertain’ status may be replaced with the values from the backup meter
during the same hour.

6.4.1.1.3. Previous Hour Data

The values with ‘uncertain’ status may be replaced using the reading from the previous
hour.

6.4.2. Monthly Process

This section details the procedures conducted monthly for estimatingmetering data for the
determination of the metered quantity of a Contestable Customer.

6.4.2.1. Interpolation of Metering Data

If metering dataof one (1) to four (4) consecutive fifteen-minute intervals are missing, iieteriig
data shall be estimated by means of interpolation between the available intervals.

6.4.2.2. Back-up Meter Data

If metering data of more than four (4) consecutive fifteen-minute intervals are missing,
ietertig data from the back-up meter can be directly substituted for the m issing data from the
main tieter provided that the historical difference of metering data between the main and
backup meters does not exceed more than 0.2%. If the historical deviation exceeds 0.2% but
not more than 0.6%, a correction factor based on the historical difference between the main
and backup metersshall be applied on thenetering data from the backup wieter before it is
substituted for the missing data.

6.4.2.3, From Grid Off-Take Meter

If both the main and backup meters fail, the metering data on the metering point of the facility
of the Contestable Customershall be estimated using the metering data from its gril off-take
meter. Themetering data of the Contestable Customer shall be estimated by adjusting the
metering data of its grid off-take meter using a historical factor obtained through the
comparison of the historical grid off-take metering data and historical contestable customer

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main metering data. This method of estimation is not applicable for variable loads whose
historical load profile is indeterminate.

6.4.2.4, Scientific Method of Estimation

If there is a loss of one of the phase voltages and currents, estimation shall be performed
through the scientific method of calculation using the average remaining phase voltages or
currents of good data from the historical load profile.

6.4.2.5, Historical Meter Data

If the above methods do not provide reasonable values, the following historical data from
the main ietermay be used for estimating missing values:

a) Valuesduring the same hour of the previous day with the same day type (ie.,
weekday or weekend),

b) Valuesduring the same hour of the same day last week recorded by the same
nicter (i.e. Saturday, Sunday, Holidays), and

Cc) Average valueof the values during the same hour of the same day of the three

(3) previous weeks recorded by the same meter.

This method of estimation is not applicable for variable load whose historical load profile is
indeterminate.

6.4.2.6. Other Technical Methods

Other technical methods proposed and submitted by the Retail Metering Services Providers
may be considered by the Ceritral Registration Body.

6.5. EDITING PROCEDURE

The Central Registration Body shall update the meteriig data in the metering database to correct
the values submitted by the Retail Metering Services Provider. This update shall include actual
inetering data obtained as well as estimated nictering data from the main and back-up meters
within the required period.

6.6. APPROVAL AND EXPORTING

The Central Registration Body shall approve all received metering data before they are used in
the settlement process. These jetering data shall have been reviewed and verified using the
methods discussed in Sections6.3 and 6.4. Settlement-ready ietering data shall be exported to
the settlement process and only approved data are transferrable.

7, METER TROUBLE REPORT

7.1. COVERAGE

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This section provides the details and procedures in relation to the Meter Trouble Report and
its issuance.

7.2. INITIATION

A Meter Trouble Report may be initiateddue to the following:

a) » Antetering data error is detected through the validation process described in
Section 6.3 of this Manual; or
b) A Retail Metering Services Provider, a Contestable Customer, or a Supplier

requests the Ceitral Registration Body to issue a Meter Trouble Report to the
Retail Metering Services Providerdue to difficulties in communicating with a
metering installation, or validation of metering data. Where the Central
Registration Body determines that a Meter Trouble Report is not required, it shall
notify the Retail Metering Services Provider, Contestable Customer, or Supplier of
its decision within twenty-four (24) hours.

7.3. ISSUANCE

The Central Registration Body shall issue a Meter Trouble Report to the concerned Retail
Metering Services Provider and, for information, its associated Contestable Customer or Supplier
within twenty-four (24) hours after detection or request.

74. RESOLUTION

74.1, Timeline

Upon receipt of the Meter Trouble Report, a Retail Metering Services Provider shall submit the
correct Metering data to the Central Registration Bodywithin two (2) business days.

7.4.2. Unresolved Meter Trouble Reports
7A, Estimation

Ifa Meter Trouble Report is still unresolved after the designated timeline in Section 7.4.1, the
Central Registration Body shall implement the estimation and editing of metering data in
accordance with Section6 of this Manual.

74.2.2, Late Resolution

The Retail Metering Services Provider may still resolve a Meter Trouble Report and provide
luetering data acceptable to the Central Registration Body after the deadline set in Section 7.4.1.
For late resolutions, the deadline to be reflected in the final settlement statement is five (5)
businessdays prior to the issuance of the final settlement statement of the affected trading day.

74.2.2.1. Before Deadline

If the Retail Metering Services Provider resolves the Meter Trouble Report and submits metering
data not later than five (5) business days prior to the issuance of the final settlement statement
date of the affected trading day, the Central Registration Body shall use the submitted metering
datator the final settlement of the Supplier or Contestable Customer.

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7.4.2.2.2. After Deadline

If the Retail Metering Services Provider resolves the Meter Trouble Report and submits metering
data later than five (5) business days prior to theissuance of the final settlement statement of
the affected trading day, the Central Registration Bodyshall reflect the said adjustment in the
succeeding billing period”.

74.2.3, Certification

The Retail Metering Services Providershall provide a certification on the adjusted metering data
showing the agreement of all affected parties in accordance with Retail Rules Clause 4.6.2.3.

7.4.2.4, Meter Malfunction

In cases where there is an unintentional jeter error (e.g., meter multiplier) that causesa meter
malfunction, theRetuail Metering Services Provider shall reconcile the metering data of the
affected trading intervalswithin one (1) year after the date of discovery of such error.

8. PERFORMANCE MANAGEMENT

8.1. COVERAGE

This section provides the Cuitestable Customers, Suppliers, Retail Metering Services Providers,
and the Central Registration Body the steps for the review, evaluation and measurement of the
performance of a Retail Metering Services Provider.

8.2. OBLIGATIONS

The Central Registration Body shall conduct periodic monitoring and reporting of the ratings
of Retail Metering Services Providers using the measures in this section.

The Retail Meteriig Services Providers shall, if requested, provide the Central Registration Body
information necessary for the measurement of their performance.

8.3. OVERVIEW

The Retail Metering Services Providers shall be measured with respect to the following areas:

a) The integrity of metering data provided by the Retail Metering Services Provider
to the Central Registration Body and the Comtestable Customers; ;

b) The timeliness of daily and monthly metering data delivery with respect to the
deadlines in this Manual;

c) The timeliness in resolving the daily and monthly Meter Trouble Reports; and

d) Customer satisfaction.

~ Retail Rules Clause 3.3.5.3(b)

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8.4. PERFORMANCE MEASURES

The Central Registration Body shall rate the performance of Retail Metering Services Providers
against the standards set forth in this section.

8.4.1. Service Delivery
8.4.11. Daily Meter Data Delivery

Daily Meter Data Delivery or Meter Retrieval Success is computed as the ratio of the number
of metering installations with successfully communicated metering data to the total number of
registered metering installations of the Retail Metering Services Provider. Daily average of Daily
Meter Data Delivery shall be greater than or equal to 95%.

8.4.1.2. Integrity of Metering Data

Integrity of Metering Data is computed as the ratio of the number of metering installations
for which its meterig data has passed the validation process to the total number of metering
installation with successfully communicated meteriig data. Daily average of the Integrity of
Metering Data shall be greater than or equal to 95%.

8.4.1.3. Timeliness and Percentage Resolution of Daily MeterTrouble Reports

Timeliness and Percentage Resolution of Daily Meter Trouble Reports is computed as the
ratio of resolved Meter Trouble Reports, within two (2) business days, to the total number of
meteriitg utstallations for which a daily Meter Trouble Reportwas issued on. Average daily
Timeliness and Percentage Resolution of Daily Meter Trouble Reports shall be greater than
or equal to 90%.

8.4.1.4. Timeliness and Percentage Resolution of Monthly Meter Trouble Reports

Timeliness and Percentage Resolution of Monthly Meter Trouble Reports is computed as the
ratio of resolved Meter Trouble Reports, not later than five (5) working days prior to the
issuance of the final settlement statement, to the total number of metering installations for
which a monthly Meter Trouble Report was issued. Average daily Timeliness and
Percentage Resolution of Monthly Meter Trouble Reports shall be greater than or equal to
90%.

8.4.1.5. Timeliness of Monthly Meter Data Delivery

Timeliness of Monthly Meter Data Delivery is computed as the ratio of the actual number of
submitted metering data measured three (3) calendar days after the end of the billin & period to
the expected number of submitted meteriig data based on the number of metering installations
of the Retail Metering Services Provider. Timeliness of Monthly Meter Data Delivery shall be

100% or complete delivery of metering data.

8.4.2. Customer Satisfaction

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Customer Satisfaction shall be computed using inputs collected through a survey. The
survey shall allow the customers of the Retail Metering Services Provider to rate their
satisfaction with regard to the following areas:

a) Corporate Image,

b) Punctuality and Responsiveness,
a) Safety, and

d) Behavior and General Impression.

To facilitate the survey, a Retail Metering Services Provider Customer Satisfaction Rating (CSR)
Sheetshall be issued to the customers of the Retail Metering Services Provider. Annual average
Customer Satisfaction shall be greater than or equal to 90%.

8.4.3, Summary

The performance measures described above are summarized in Table 5.

Table 5.Summary of Retail Metering Services Provider Performance Measures.

Performance | “Measure | Criteria - Percent | Percent |
H { . i .

| Category | | Weight | Passing =

| Service | DailyMeterData Ratio of metering installations = «250095

' Delivery | Delivery ' with successfully | |

-communicated metering data | |
to total number of metering
i
|

8 i |

| | [ installations |

| _IntegrityofMeter | Ratio of the number of 25 95

- Data | metering installations with |

| valid metering to the total |

} » number of metering | |
i | installation with successfully | |

| _communicated metering data | | =
| | Timelinessand | Ratio of resolved Meter | 15 90 |
| | Percentage | Trouble Reports to the total | |
| Resolutiontothe | number of metering
| | DailyMeter | installations for which a daily | | |
: _ TroubleReport Meter Trouble Report was | | |
| issuedon __ ia |
| Timeliness and | Ratio of resolved Meter | 10 90
| Percentage | Trouble Keports to the total | |
Resolution of : number of metering | |
Monthly Meter | installations for which a
Trouble Reports | monthly Meter — Trouble
| _ Report was issued on |
_ Timelinessof i Ratio of the actual number of 15 » 100 |
| | MonthlyMeter | submitted metering data to |
| DataDelivery | the expected number of
| submitted metering data
| | based on the number of |
_ | ; _metering installations ; j |
_Customer | Customer | Retail 100 90 |

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Pern en lh : : I

| Satisfaction | Satisfaction | MeteringServiceProvider |

| Rating | Performance i
| AppraisalbytheirCustomers

i

8.4.4. Computation of Overall Performance

The overall performance of the Retail Metering Services Provider shall be computed by
summing the product of the rating of the Retail Metering Services Provider on each
performance measure and the percent weight of the same performance measure as indicated
in Table 5.

8.5. MONITORING PROCEDURES

The Central Registration Body shall calculate the performance measures and the overall

performance score (Refer to Section 8.4 for details) of each Retail Metering Services Provider on
a monthly, semi-annual and annual basis.

8.5.1. Monthly Performance Monitoring

After every billing period, the Central Registration Bodyshall release to concerned Contestable
Customers, Suppliers and Retail MeteringService Providers the service delivery ratings (refer to
Section 8.4.1) of their associated Retail Metering Service Provider. If requested, the Central
Registration Body shall discuss the results of the performance monitoring with the concerned
Contestable Customer, Supplier, or Retail Metering Service Provider. The results of the monthly
performance monitoring shall be published in the market ulformation web site,

8.5.2. Semi-Annual Customer Satisfaction Monitoring

Every six (6) months, the Ceitral Registration Body shall determine the customer satisfaction
rating of the Retail Metering Services Providers through the issuance of the Customer
Satisfaction Rating Sheetto all directCoitestable Customers and Suppliers. The Certral
Registration Body shall require the direct Cortestable Customers and Suppliers to accomplish
and submit theCustomer Satisfaction Rating Sheets back to the Ceitral Registration Body.

The Customer Satisfaction Rating Sheets are to be accomplished every first week of July of
the current year and January of the following year. The July rating shall determine the
customer satisfaction performance of the Retail Metering Services Providerfrom January to
June of the current year while the January rating shall determine the customer satisfaction
performance of the Retail Metering Services Provider for the second half of the previous year
(Le., July to December).

8.5.3. Annual Performance Monitoring

The Annual Performance Monitoring of Retail Metering Services Providers covers the billing
pertods January to December of each year. It shall consist of:

a) The annual rating of the performance measures under Section 8.4.1 computed
by averaging the ratings during the twelve (12) billing periods of the year, and

“www. wesn.ph

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b) The Annual Customer Satisfaction Rating computed by averaging the ratings
from the two (2) semi-annual surveys.
The Annual Performance of Retail Metering Services Providers shall be submitted by

the Central Registration Body to the Philippine Electricity Market Corporation (PEMC)
Management and published in the market information twoeb site.

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Appendix A Site Equipment Identification Number Tables

Table A-1. Meter Purpose Designations.

Designation MeterPurpos |
R Main Meter |
Rl Alternate Meter(Partial RedundantMetering) |
B Alternate Meter(Full KedundantMetering)
B1

BackupMeter

Table A-2. Metering Equipment, Devices and Auxiliaries Designations.

Designation Description
CT CurrentTransformer
LA | Lightning Arrester
MB MeterBox |
MD Modem
ME Multi-function ElectronicMeter(SmartMeter)
PT Potential Transformer
ST Jetering Structure
TS

Meter TestSw itch

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Appendix B Metered Participant ID Guidelines

These guidelines shall be followed in the labeling and numbering of metering installations of
Contestable Customers.

N

4.

The Metered Participant ID ofCouitestable Customers shall be identified by four (4)
alpha-numeric characters except for cases cited in items5 and 6of these guidelines.

The Metered Participant ID ofContestable Customers whose full name corresponds to a
three-letter abbreviation shall be that three-letter abbreviation appended by the zero
(0) character.

Example:

Contestable Customer Metered ParticipantID |
American Power Conversion APCO |
Bank of the Philippine Islands ; BPIO

Cultural Center of the Philippines - CCPO | ;

The Metered Participant ID ofCortestable Customers whose corporate name is
composed of only one or two words shall be the first letter of the first word, the
succeeding two (2) consonants of the first word, and the first letter of the second
word or the zero (0) character,

Example:

| Contestable Customer ; ; ; [ __ Metered Participant ID |
Amerton, Inc. AMRI -
Ayala Corp. AYLC
Lancaster LNCO
Magic Mall MGCM |
TIMEX | TMX0

The Metered Participant ID of Contestable Customers whose name consists of four (4)
letters or less shall be its name itself appended by the zero (0) character, if necessary.

Example:
Contestable Customer | _Metered Participant [D |
PHPC | PHPC

The Metered Participant ID of Coitestable Customers that has n umeric characters in its
corporate name shall be the numeric characters and the abbreviation of the
alphabetic characters.

Example:

Contestable Customer 7 ‘Metered Participant ID |
14-678 PROPERTY HOLDINGS INC, 146PH
1590 ENERGY CORPORATION L59EC
18-2 PROPERTY HOLDINGS INC 182PH |

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6.

i
1.

i

19-1 REALTY CORPORATION T9IRC
6-24 PROPERTY HOLDINGS INC. 624PH
6-3 PROPERTY HOLDINGS INC. | | 63PHI
21ST CENTURY STEEL MILLS, INC. 21CSM

The Metered Participant ID of Contestable Customers that has several facilities in their

name shall be composed of six (6) alpha-numeric characters. The

Metered Participant

ID shall be the combination of three (3) alpha-numericcharacters corresponding to
the abbreviation of their corporate name, two (2) numeric characters corresponding
to the facility number, and one (1) numeric character corresponding to the metering

installation in that location.

Example:

: Contestable Customer

ROBINSONS LAND CORP., Batangas RLCO11
ROBINSONS LAND CORP., Cavite RLCO21
ROBINSONS LAND CORP., Cavite RLC022
ROBINSONS LAND CORP., Laguna RLCO31
ROBINSONS LAND CORP., Makati City RLCO41
ROBINSONS LAND CORP., Mandaluyong | RLCOS1 |
_ROBINSONS LAND CORP., Mandaluyong —_-RLC052
ROBINSONS LAND CORP., Mandaluyong RLC053
ROBINSONS LAND CORP., Mandaluyong | RLC054 |
ROBINSONS LAND CORP., Mandaluyong RLC055
ROBINSONS LAND CORP.,, Mandaluyong RLC056
ROBINSONS LAND CORP., Mandaluyong | RLC057
“ROBINSONS LAND CORP., Manila L RLC061 J
ROBINSONS LAND CORP., Manila ; RLC062
ROBINSONS LAND CORP., Manila. | «RLC063
ROBINSONS LAND CORP. , Pasig City RLCO71
| ROBINSONS LAND CORP., Quezon City RLCO81
ROBINSONS LAND CORP. Rizal RLC091
ROBINSONS LAND CORP., Bacolod RLC101 |
| ROBINSONS LAND CORP, Cebu | RLCI1